Overview
The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager. Your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
* Help our customers and put them at ease; listen to find out more about them, answer questions and give great advice on our products, recommend items they hadn’t considered, or offer a basket — the little things make a difference.
* Get to know our in-store offers and schemes and promote them; the more information we can give our customers the better.
* Help our stores run smoothly by ensuring the right products are displayed on the shop floor, providing a great service on our tills, or helping with stock in the stock rooms.
* Work with other members of the team to provide a great shopping experience and keep the store clean and presentable.
* You will be provided with award-winning training accredited by the Institute of Customer Service.
What you’ll need to have
* Full training is provided for this role, and we are looking for people who excel in a varied environment and work at pace.
* Communicate and listen effectively.
* Enjoy working as part of a team and promote a collaborative team dynamic.
* Know that the little things make the biggest difference for customer interactions.
* Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have
* Experience providing customer care and delivering great customer service (desirable but not essential).
Our benefits
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer and are committed to embracing diversity and providing a positive and inclusive working environment for all.
What’s next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. We are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
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