Background and context
Face the Future Online Ltd is part of the Face the Future Group. The group of companies includes both a clinic and online retail. Face the Future Online Ltd is one of the UK's leading online retailers of cosmeceutical skin care products. Our passion and expertise in skin started in 2005 with our clinic and in 2008, the Face the Future online shop was born. Our online shop allows us to provide comprehensive home-treatment products to improve skin and make it the best it can be. As an authorised stockist of hundreds of skincare brands, we are in the unique and fortunate position to be able to offer our customers a completely bespoke service with the very best and most effective products, tailored to their skin concerns, skin goals and budget.
Purpose/Summary
Reporting to the Operations & Facilities Manager, the primary focus of this role, is to ensure the accurate management of stock within the business. Working together with the Brand & Procurement Team alongside Operations & Facilities Manager, the postholder will ensure that adequate stock levels are held across the business, that stock levels are accurately reflected on the company WMS and that the goods are stored appropriately so that order fulfilment can operate at maximum efficiency.
Key Accountabilities
· To accurately unpack stock and book this in into the system, ensuring products received match the order placed and the delivery note.
· To replenish stock in the correct warehouse locations in a timely manner.
· To work with the Brand Team to highlight any changes in stock movement that need to be addressed through the ordering process and co-ordinate stock due in so as to spread deliveries throughout the week.
· To make recommendations for improving stock processes & procedures and once approved, implement these.
· To investigate and rectify any discrepancies on stock internally and directly with distributors as required.
· To ensure all relevant stock information on the system is up to date and accurate.
· To check stock levels and stock dates regularly, raising any concerns with your line manager.
· To manage stock of gifts and samples to ensure they are used in a timely manner, going into the correct orders and rotated/located correctly within the warehouse.
· To performing random stock checks and audits and feedback the results, highlighting areas of strengths and concerns to your line manager.
· To support with full warehouse audits and stock takes.
· Carry out other Dispatch duties such as picking orders and packing/dispatching parcels etc. to aid the effectiveness of the department.
· To follow all Health and Safety Regulations and be responsible for your own health and safety.
Person Specification
Essential:
* Experience of working in a dispatch/warehouse environment
* Ability to multitask and work under pressure
* Ability to work accurately and pay attention to the detail
* Ability to analyse information and make recommendations
* Ability to communicate both verbally and in writing with internal and external partners
* Ability to work as part of a team
* Flexibility in terms of role, supporting the wider business
* Willingness to work flexible hours to include weekends, bank holidays and evening
Desirable:
* An interest in skincare and cosmeceutical products
* Experience of using eCommerce systems such as Dispatch Cloud and Shopify
* Positive attitude with high level of motivation and initiative
Job Type: Full Time / Part Time
Benefits:
* 23 Days Annual Leave + 2 extra accrued after 2 holiday years' service, plus bank holidays and your Birthday off
* The chance to be part of a fast-growing, dynamic business shaping the future of global eCommerce
* A relaxed dress code – with your own branded uniform after probation
* Company social events to bring everyone together
* Free parking on site
* Access to our holiday buy & sell scheme for added flexibility
* Generous staff discount across our wide range of brands, products and in-clinic treatments
* Company pension scheme
* Free tea and coffee, plus each month we hold our company-wide "Beyond The Biscuit" event for department updates, staff recognition and team-building moments (treats included)
* A team that genuinely values recognition, support, and celebrating each other's wins
* …and last but not least, a brilliant group of people to work with every day
Company Purpose:
"To shine a light on skin and self-care and help people feel confident in their skin"
Company Values:
* Inclusivity: We believe skincare should be accessible to everyone, regardless of age, gender, or skin type.
* Integrity: We uphold the highest standards of honesty, transparency, and trust in everything we do.
* Expertise: We provide trusted guidance and professional knowledge to empower confident self-care.
* Accountability: We take responsibility for delivering high standards of service and care to our customers.
Job Types: Full-time, Part-time
Pay: From £26,000.00 per year
Benefits:
* Additional leave
* Casual dress
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
Experience:
* dispatch/warehouse: 2 years (required)
* stock control/goods in: 1 year (required)
Work Location: In person