As a result of our client expansion plans and continued ongoing success, we are seeking a dynamic IT Service Desk Technician to be based at a Head Office in Plymouth. Working as part of a busy Incident team, you will provide professional, timely, and courteous support for end users by resolving computer software/hardware problems.
Key Responsibilities and Accountabilities:
* Experienced IT Technician able to provide comprehensive support service to the end customers within a Retail environment.
* Receive, log, monitor and respond in a timely manner to Service Requests across three communication channels.
* Escalate complex and high priority Service Records to both internal and external teams in line with agreed processes.
* Provision of Technical support on Beanstore Till system and all related hardware, software, and data networks.
* Ability to assess technical errors and determine a resolution process around till peripherals, i.e.: Till Printers, Scanners, PEDs.
* Follow-up on issue resolution via communication with front end customers.
* Provide a customer-centric interface for users of The Range IT systems and external parties where applicable.
* Key personal characteristics include reliability, flexibility, and willingness to contribute to a team working environment.
* Perform other ad-hoc duties as assigned by the IT Service Desk Team Leader and other senior members of staff within IT as required.
* Keep abreast of any new technologies that may be implemented by the business to maintain expert knowledge to uphold ability to provide support.
Person Specification:
* 1+ year working in an IT support provision.
* Previous experience working in a customer-facing role.
* Basic knowledge of how to troubleshoot network infrastructure issues (WAN, LAN etc.).
* Good understanding of overall technology concepts and terminology.
* Demonstrable analytical approach to problem solving.
* Excellent written and verbal communicative skills.
Candidates must have a good working knowledge of the following:
* Current Windows PC operating systems
* Current Windows File Server environments
* Current data communications methodology
* Good understanding of overall technology concepts and terminology
What we offer:
* Competitive salary
* Pension
* Long service awards
* Employee discount
* Cycle to work scheme
Hours: Monday – Friday, 08:45am – 17:30pm. *N.B. AFTER A SHORT TRAINING PERIOD HOURS MAY CHANGE TO ONE OF THE FOLLOWING PATTERNS: Tuesday – Saturday or Sunday – Thursday.
If you are currently seeking a new challenge and feel you would be a good fit, then please submit an up-to-date CV by using the ‘apply’ button below. For an informal chat please call TQR Plymouth and ask for Laura, many thanks for your interest.
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