As a result of our client expansion plans, and continued ongoing success we are seeking a dynamic IT Service Desk Technician to be based at a Head Office in Plymouth. Working as part of a busy Incident team, you will provide professional, timely and courteous support for end users by resolving computer software/hardware problems. Key Responsibilities and Accountabilities: Experienced IT Technician able to provide comprehensive support service to the end customers within a Retail environment. Receive, log, monitor and respond in a timely manner to Service Requests across three communication channels. Escalate complex and high priority Service Records to both internal and external teams in line with agreed processes. Provision of Technical support on Beanstore Till system and all related hardware, software, and data networks. Ability to assess technical errors and determine a resolution process around till peripherals, i.e.: Till Printers, Scanners, PEDs. Follow-up on issue resolution via communication with front end customers Provide a customer-centric interface for users of The Range IT systems and external parties where applicable. Key personal characteristics include reliability, flexibility, and willingness to contribute to a team working environment. Perform other ad-hoc duties as assigned by the IT Service Desk Team Leader and other senior members of staff within IT as required. Keep abreast of any new technologies that may be implemented by the business to maintain expert knowledge to uphold ability to provide support. Person Specification: 1 year working in an IT support provision. Previous experience working in a customer facing role. Basic knowledge of how to troubleshoot network infrastructure issues (WAN, LAN etc.). Good understanding of overall technology concepts and terminology. Demonstrable analytical approach to problem solving. Excellent written and verbal communicative skills. Candidates must have a good working knowledge of the following: Current Windows PC operating systems Current Windows File Server environments Current data communications methodology Good understanding of overall technology concepts and terminology What we offer: Competitive salary Pension Long service awards Employee discount Cycle to work scheme Hours: Monday Friday, 08:45am 17:30pm. *N.B. AFTER A SHORT TRAINING PERIOD HOURS MAY CHANGE TO ONE OF THE FOLLOWING PATTERNS: Tu esday Saturday or Sunday Thursday If you are currently seeking a new challenge and feel you would be a good fit, then please submit an up to date CV by using the apply button below. For an informal chat please call TQR Plymouth and ask for Laura, many thanks for your interest.