This range is provided by Fruition Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Day Rate: Up to £150
Delivery Consultant at Fruition Group - Let me find you your dream DevOps role!
1st Line Service Desk Analyst
IR35 Status: Inside IR35
Location: Leeds City Centre - Hybrid, 3 days in Leeds / 2 days remote
An exciting new opportunity has arisen for a 1st Line Service Desk Analyst to work for a well-regarded professional services organisation in Leeds. You will be responsible for providing 1st line support to end users and play a crucial role in ensuring the smooth operation of IT systems.
Responsibilities:
* Respond to and resolve incoming support requests from end-users via phone and email
* Monitoring ticketing systems
* Provide excellent customer service and ensure a positive user experience
* Document and track all support interactions and resolutions
* Collaborate with other IT teams to escalate and resolve complex issues
Experience Required:
* Experience in a 1st line support role
* Experience working a Microsoft environment - Windows 10/11, Office 365, Exchange, Active Directory
* Experience with InTune is desirable but not essential
* Be able to provide excellent customer service.
* Strong written and verbal communication skills
* The ability to work independently as well as in a team.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age
Employment details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Technology, Information and Media
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