Job Title: Conveyancing Lead
Department: Dezrezlegal
Location: Swansea. Hybrid/Remote Role
Salary: £40 - £45K
Main Purpose of the Role
As a Conveyancing Lead, you will motivate, coach, monitor and lead a small team of conveyancing professionals carrying live files, to achieve high standards in conversion, compliance, and client care. You will handle escalated legal and client care queries while managing a small caseload of up to 40 residential conveyancing files, covering all transaction types.
Key Tasks and Responsibilities
* Team Leadership: Lead your team with diligence, ensuring adherence to Dezrezlegal's policies, procedures, and professional standards to protect the interests of clients, mortgage lenders, and Dezrezlegal.
* Relationship Management: Cultivate and maintain strong relationships with team-assigned introducers through regular updates, review calls, and ad hoc support.
* File Management: Manage a diverse caseload of up to 40 active residential conveyancing files.
* Performance Analysis: Monitor and analyze your team's file performance, offering solutions to meet targets related to completions, client feedback, timeframes, and revenue.
* Escalation Handling: Serve as the first point of contact for legal and client care queries, introducer issues, and complaints that originate from within your team.
* Compliance Oversight: Act as the first point of escalation for Anti-Money Laundering (AML) and Source of Funds matters within your team's file load.
* Reporting: Provide regular performance reports to the senior management team, using data analysis to identify areas for improvement.
* Team Collaboration: Work with support departments to promote a culture of teamwork and client care prioritization within dezrezlegal.
* Strategic Contribution: Actively contribute to the dezrezlegal Executive Team, supporting the strategic development of the business to ensure ongoing growth and success.
Skills and attributes
* Strong and confident communication skills with the ability to build rapport quickly with a variety of people.
* Outstanding organisational skills.
* Positive and enthusiastic personality.
* Ability to work as an individual and within a team.
* Customer service orientated & committed to delivering excellent results.
* Target orientated.
* Willingness to 'get involved'.
What next?
Apply today and our Talent Acquisition Specialist will be in touch to have a discussion & clarify any questions you may have.
Job Types: Full-time, Permanent
Pay: £40,000.00-£45,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Health & wellbeing programme
* Referral programme
* Store discount
Work Location: Remote