IT Support Technician
Location: Glasgow
Salary: £28,000 - £33,000 + Expenses + Great Benefits
We're recruiting a Senior IT Technician to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm.
This role offers the opportunity to work in a busy, professional services environment where you'll play a key part in keeping systems running smoothly, ensuring excellent customer service, and helping users remain productive.
Travel to other sites required: Edinburgh, Glasgow, Stirling and Newcastle (all expenses covered)
The Role:
Providing in-person and remote technical support, ensuring a positive user experience.
Diagnosing and resolving hardware, software, and escalated technical issues.
Installing, configuring, and maintaining desktop and networking equipment.
Managing Active Directory, user accounts, and permissions.
Documenting incidents and resolutions clearly and accurately.
Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling.
Requirement:
3+ years' experience in a relevant IT support role
Excellent customer service and communication skills.
Strong troubleshooting and root cause analysis abilities.
Hands-on experience with Windows environments and end-user support.
Experience with vSphere.
A solid understanding and experience with Citrix.
Qualification in an IT-related discipline (degree level preferred).
Full, clean UK driver's licence.
Desirable
ITIL qualification or familiarity with ITIL practices.
Industry certifications in Microsoft or related technologies.
Experience working in the professional services industry.
If you're a confident, proactive IT professional who thrives on solving problems and delivering excellent service, we'd love to hear from you.
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