Customer Services Representative, Rugby
Salary £28,000 plus performance bonus (OTE £31,000)
Hours of work 37.5 flexible hours
This role is a direct link with the product and the customer, you will be the main point of contact with customers, building ongoing relationships with customers as well as generating new sales in line with the business strategy.
Responsible for Customer Account Administration and Sales Support, contact between the Customer and Internal Operations.
Customer Services
Act as the customer primary point of contact for Commercial and Logistic enquiries.
Account Management - Monitor and optimise sales growth within your selected accounts, make outgoing sales calls to customers to secure sales opportunities.
Follow up on quotations and projects whilst maintaining high levels of customer satisfaction.
Quotation functions
Timely preparation of quotations and contract bids in response to customer enquiries. Taking account of customer needs and internal policies and procedures.
Follow-up of quotations to ensure business wins, or if not, to obtain details of the reason for failure to win.
Sales Order functions
Review incoming customer purchase orders to ensure requirements conform to quotation/contract
Accurately enter customer purchase order as sales order into internal system.
Acknowledge sales order, market feedback, competition position, and competition sales policy.
Process and transmit order amendments to factory/plant.
Account functions
Monitor and report on customer order book status
Compliance of Sales and Quality Procedures
Customer Services.
Administration backup to support sales processes.
Reporting into the UK Sales Manager, providing additional assistance for any Sales activities that may be required to support the business.
Health & Safety
Participate in the development and promotion of the HSE culture
Participate, upon request, in analyses (of risks, incidents) and HSE working groups related to his/her professional scope of his/her work
Be familiar with the main health and safety risks and the main environmental impacts relating to the scope of his/her work
Be familiar with the site’s HSE policy and objectives
Skills required:
* Previous experienced within Customer Services or Account Management or Sales Support
* Strong Administration skills
* Good working knowledge of MS Word, Excel (Pivot tables & VLookups)
* Preference given to those from a Manufacturing background
Salary & Benefits
* Flexitime - 37.5 hours within core hours.
* Hybrid working to be confirmed
* 25 days hols + 8 statutory
* Excellent company benefits