Salary: £30,000 - 35,000 per year Requirements: Previous experience in a 1st/2nd line IT Support or Service Desk environment Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking Familiarity with Microsoft 365, Google Workspace, and common business applications Experience with IT ticketing systems Strong communication and customer service skills, with a proactive and positive approach Good problem-solving ability and willingness to learn new technologies Capable of working independently while contributing effectively to a wider team Flexibility to travel between sites as required A UK driving licence and own car are mandatory due to multi-site responsibilities Responsibilities: Deliver 1st and 2nd line IT support across multiple UK sites Troubleshoot and resolve incidents involving hardware, software, networks, and telephony Support system administration tasks, including user setup, monitoring, and maintenance Assist with testing and deploying new systems, hardware, and updates Work closely with third-party support partners where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Technologies: Hardware Support Microsoft 365 Security Windows Office 365 More: We are a well-established UK organization with multiple operational sites, seeking a proactive IT Support Engineer to join our supportive and collaborative technology team. With a strong reputation in our sector and a long-serving staff base, we offer a stable environment and a commitment to quality service across all departments. This position primarily requires onsite work at our Midlands locations, with some flexibility for home working when needed. last updated 5 week of 2026