Location: Birmingham
Department: Learning and Development
Salary: £47,902 per annum
Hours: 35 per week
Contract Type Permanent
Our client is actively recruiting for the position of L&D Operations Manager to be based from its office in Birmingham, UK. Serving the Humanitarian and International Development Sector and its parent organisation - it collects, coordinates and delivers compelling in action content and messaging around the globe to promote the training, research and talent development services offered to retain existing customers and attract new customers. The Division leverages digital platforms, public relations, events and the media, all in line with their vision, mission and strategy. It is envisioned to be a hub where humanitarian and development theories and practice are studied, examined and developed.
Job Purpose:
• Lead and oversee the operational delivery of all learning and training activities across their organisations, ensuring high-quality, values-driven learning experiences that meet organisational and sectoral needs.
• Take full responsibility for the management and development of digital learning offer, ensuring the transformation of traditional training into engaging, scalable, and high-impact e-learning experiences.
• Enhance the visibility, accessibility, and impact of learning programmes through effective communication, marketing, and learner engagement strategies.
• Work with stakeholders to develop and deliver initiatives that strengthen management, leadership, and technical capabilities, aligned with organisational culture and values.
The successful candidate must have or be:
• Extensive experience in coordinating or managing training delivery and operations within a large, multi-site organisation.
• Proven record of managing learning systems, logistics, and administration to a high standard.
• Experience in implementing and monitoring quality assurance processes for training programmes.
• Demonstrated ability to engage learners through communication, marketing, or learner engagement strategies.
• Experience of managing budgets, contracts, and supplier relationships related to training delivery.
• Experience in managing and developing teams across different geographical locations.
• Strong operational planning, project management, and organisational skills.
• Excellent written and verbal communication abilities, with experience in marketing or promoting learning initiatives.
• Proficiency in Learning Management Systems (LMS) and e-learning platforms.
• Strong analytical and reporting skills; able to measure and communicate impact.
• Demonstrated understanding of adult learning principles and blended learning design.
• Collaborative leadership style, with the ability to work effectively across cultures and disciplines.
Our client promotes equality and meritocracy, and seeks individuals who are sympathetic to their values of; Sincerity, Excellence, Compassion, Social Justice and Custodianship together with their policy standards on Anti-Bribery, Child Protection and Code of Conduct. If you would like to be a part of an organisation striving to make a difference in the world and are looking for a meaningful career, they will be glad to hear from you.
What they offer UK colleagues
Please Note: Interviews are expected to take place in mid-late December 2025.
Pre-employment Checks:
Any employment with their organisation will be subject to the following checks:
• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references
For UK based roles, they are only able to accept applications from candidates who have the right to work in the UK. They are unable to progress applications which would require sponsorship.
Their values and commitment to safeguarding
Our client is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom engages with. They expect all staff and volunteers to share this commitment through their code of conduct. They place a high priority on ensuring that only those who share and demonstrate their values are recruited to work for them.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. They also participate in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, they will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
Our client is an equal opportunities employer.
You may have experience of the following: L&D Operations, Learning & Development, Training Operations, Training Delivery, Programme Delivery, Digital Learning, E-learning Development, Blended Learning, Adult Learning Principles, Learning Programme Management, etc.
REF-225 264