Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.
You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Working Pattern
Week 1
* Sunday 12:30-16:30
* Monday 14:00-18:00
* Wednesday 14:00-18:00
* Friday 14:00-18:00
Week 2
* Monday 14:00-18:00
* Wednesday 14:00-18:00
* Friday 14:00-18:00
* Saturday 14:00-18:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
* Build expert product knowledge to sell and recommend our products and services
* Utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Attention to detail and delivering excellent work
* Open to feedback and continuous improvement
* Efficient workload management
* Strong communication skills
* Adaptability to changing situations
* Building positive relationships through active listening
* Good digital capability
Everyone's Welcome
M&S is committed to leading the retail industry into a greener, more digital future. We value inclusion, diversity, and equal opportunities. We welcome applications from all backgrounds and are happy to discuss flexible working arrangements. If you need reasonable adjustments during the recruitment process, please let us know. Join us and make an immediate impact.
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