Location: South West London, London, South East, UKJob Title: Solutions Consultant or Operations Support Location: London Working Model: Hybrid (3 days onsite: Tuesday-Thursday) Contract Duration: 8+ MonthsJob SummaryWe are seeking an experienced Solutions Consultant to support and manage operations within the News Ecosystem. The ideal candidate will oversee Windows-based operations, support existing news products, assist with new product launches and act as a key point of contact between clients, vendors, and internal teams.
This role requires strong troubleshooting, Ticket-based user support client-facing skills, along with the ability to handle escalations and resolve complex issues efficiently.Key Responsibilities:Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles) and ensure effective documentation of repeatable solutions. Contribute to delivery of business efficiency plans (BEP), recognizes current inefficiencies and proposes options.Help identify trends of solution issues across users/partners/clients and collaborate with internal teams (e.g., engineering) to mitigate risks in the future with some guidance.Handle 2-3 support tickets per day, performing in-depth troubleshooting and issue resolutionRequired Skills & Experience:Proven expertise in Vendor ManagementStrong troubleshooting and problem-solving skillsExperience with alpha and beta managementExcellent client management.Hands-on experience with escalation handling in a production environmentGood understanding of Windows operations and supportTPBN1_UKTJ