Closing date for applications is: 15 January 2026 ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We welcome applications from candidates who meet some but not all of the criteria listed below. We’re currently recruiting a Customer Operations Administrator for our Student Support team on a full-time fixed term contract until 30th June 2026. This position sits within the Customer Operations department, based in our Glasgow office. The working pattern is 35 hours per week, Monday to Friday with a requirement to work one Saturday in four on a rotational basis. The job Reporting to the Customer Operations Team Manager, on a day-to-day basis, you’ll be involved in the following: Providing administrative support to ACCA's customers through key processes, such as handing applications for registration and exemptions whilst ensuring the highest standards of quality and compliance are met. Completing administrative data processing tasks and responding to customers via email and other communication channels. Working according to an assigned schedule. Interacting courteously to maintain a positive customer experience. Maintaining customer records by following established procedures. Contributing to continuous improvement activities within the team The person We’re looking for someone who: Has excellent customer service skills and a desire to help and support customers with tailored solutions Has excellent organisation, time management and planning skills Has a high level of interpersonal skills an ability to communicate (written and verbally) professionally with internal and external stakeholders Has strong attention to detail and ability to manage own workload Experience with using Microsoft packages including Word, Teams and Excel Our Benefits We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees. Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. Interested in this role? Please click to submit your application.