Central Services Administrator – The Church of England
The Central Services administration team provides central support to key stakeholders within our Diocese, including parishes, schools, volunteers, and supporting departments within other Diocesan delivery teams.
Overview
The aim of Central Services is to achieve high standards of customer satisfaction and engagement, reduce time and resources spent on processes, provide flexibility to staff, foster continuous improvement within tight expenditure limits, and enable staff to develop skills to enhance their roles.
Responsibilities
* Diary Management: Arranging meetings and appointments; liaising with colleagues to book travel arrangements.
* Hospitality: Supporting the administrative provision of key Diocesan meetings; providing reception cover when required; meet and greet visitors and provide hospitality as required.
* Call and Enquiry Management: Being part of frontline service dealing with enquiries by post, phone and email.
* Contact Management: Maintain records on central CMS system; update website; proof-reading of website content and weekly Bulletin updates before distribution.
* Lead Areas: Responsible for one or more lead areas which may change according to organisational need (Safeguarding APR administration, Vocations, Resources, Education, Clergy Housing, Net Zero Carbon, Disability Advisory Group). These areas are regularly reviewed in consultation with Service Leads. Within any lead area, provide:
o Process administration: Supporting administration of key processes (e.g., Visitations, Safeguarding APRs, data inputting, Gift Aid); helping develop systems to administer processes; invoice processing.
o Events administration: Booking and liaising with conference facilities; using Eventbrite to coordinate bookings/meetings and promote events; preparing supporting material; facilitating event management where appropriate.
o Programme administration: Lead contact for agreed programmes; liaising with participants, venues, and speakers to ensure smooth running; collation, preparation and distribution of materials.
* Education (Lead Area): Organising annual Schools Conference, Schools’ Leavers Services and Retirement Service; Clerk to the Board of Education and Executive Committee; administrative support on Governor appointments; collating relevant data; organising courses and conferences.
* Clergy Housing Committee (Lead Area): Clerk to the Clergy Housing Committee; liaising with Committee Members; organising meeting dates, attending meetings, drafting agendas and minutes, and managing papers.
* Net Zero Carbon (Lead Area): Administrative support for delivery of Net Zero Carbon target; organising meetings, drafting agendas and minutes, and managing papers.
* Disability Advisory Group (Lead Area): Administrative support for the Disability Advisory Group; organising meetings and managing papers.
Senioriry level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Religious Institutions
Note: This description reflects the responsibilities and lead areas as described by the posting. Other relevant duties may be assigned from time to time.
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