Subject to formal establishment, a vacancy will arise for a Wg Cdr (Any Profession) to serve as a Service Complaints Decision Support Specialist within the Service Complaints Team at RAF High Wycombe on Additional Duties Commitment (180) Terms and Conditions of Service (TCoS), with an initial proposed start date of being not before 16 February 2026. Flexible working arrangements may be/is available to allow working from an Alternative Working Address and will be open to negotiation, depending upon the needs of the Service and the individual. The role is responsible for: Ensuring the timely progression of the complaint. The RAF SC Journey provides a standard timescale you should use or adapt to the circumstances of this complaint. Ensuring that a thorough investigation of the complaint takes place and the Complainant, and all Participants/Respondents are given opportunity to comment on the said investigation. Determine if the complaint is well-founded and if so determine what redress if any, is within your authority, would be appropriate, and to grant any such redress. Exploring appropriate informal resolution opportunities (as long as such exploration does not unduly delay the progression of the complaint itself. Ensuring the Complainant and all Respondents/Participants are kept informed of progress of the complaint (to also include explaining why any delays or administrative errors have taken place and how you intend to rectify any such issues. When appropriate, debriefing your decisions to the Complainant and all Respondents. Capturing in your formal record of decision whether there are any Organisational Learning issues arising from this complaint. Keeping a detailed record of your actions as the SCT Panellist. Act as the Acceptance Officer, reviewing submitted complaints to determine whether they meet the criteria for admissibility in accordance with relevant policies and regulations. Ensure decisions on admissibility or inadmissibility are made promptly and communicated effectively to all relevant parties. Collaborate with legal advisors to ensure that all decisions and actions taken during the service complaints process are legally sound and compliant with relevant legislation. Seek legal advice on complex or contentious cases to ensure that decisions are robust and defensible. Ensure that legal considerations are appropriately documented and incorporated into the decision-making process. Undertake any other tasks or responsibilities as directed by the SO1, ensuring the effective delivery of the service complaints process and supporting the wider objectives of the organisation.