Transport officer

About The Role Job Title: Transport Officer Hours: 37 Salary: HC05 £25,989 - £28,142 per annum Contract: Permanent Closing date: 22/06/2026 Introduction At Herefordshire Council, our Passenger Transport team plays a vital role in connecting communities and supporting residents to live independent, fulfilling lives. We are responsible for planning, commissioning and delivering safe, reliable and efficient transport services across the county, including home-to-school transport, adult social care transport. Operating across a large, predominantly rural area, we work closely with schools, service users, transport operators and internal partners to ensure services are responsive, cost-effective and meet the diverse needs of our communities. Our work directly supports access to education and other essential services, making a real and lasting difference to people’s daily lives. As part of the Economy and Environment Directorate, the Passenger Transport team contributes to wider priorities such as improving accessibility, reducing environmental impact and supporting local economic growth. We are committed to innovation, continuous improvement and delivering high-quality services that residents can rely on. Joining our team means being part of a collaborative, forward-thinking environment where your work has a meaningful impact on the community every day. The Role Herefordshire Council are seeking a motivated and organised Transport Officer to join our Passenger Transport team. If you have a keen eye for detail and enjoy supporting the smooth delivery of essential services, this could be the role for you. Read the full advert to understand how you could play a key role in helping to deliver vital transport services that support our communities across Herefordshire. What will you be doing? In this role, you will provide essential administrative support to the Passenger Transport team, helping to ensure the smooth and efficient day-to-day delivery of services across the county. You will assist in coordinating home-to-school and adult social care transport, maintaining accurate records and updating databases to reflect changes in transport arrangements. You will act as a key point of contact for enquiries, liaising with transport operators, schools, service users and internal teams to respond to queries and resolve issues in a timely and professional manner. A strong focus on customer service will be important as you handle emails, phone calls and written correspondence. The role also involves responding to requests, including making amendments to transport provision while ensuring accuracy and compliance with policies. You will support the monitoring of transport contracts and performance, helping to ensure services meet the required standards. Alongside this, you will contribute to data entry, reporting and the preparation of documents that support both operational and strategic work. You will also play a part in continuous improvement by identifying opportunities to enhance processes and support the ongoing development of the service. About You We are looking for an organised and reliable individual who takes pride in delivering high-quality administrative support. You will have strong attention to detail and be comfortable managing and maintaining accurate records, as well as handling multiple tasks in a busy environment. You will be a confident communicator, able to build positive working relationships with colleagues, transport operators, schools and service users. A professional and customer-focused approach is essential, alongside the ability to respond to enquiries clearly and effectively, both in writing and over the phone. You will be able to work both independently and as part of a team, using your initiative to prioritise workloads and meet deadlines. Good IT skills are important, particularly in using Microsoft Office applications and database systems. An interest in supporting public services and helping to deliver vital transport provision to local communities will be key, along with a willingness to learn and contribute to the continuous improvement of the service. We Offer A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes: Salary range of £25,989 - £28,142. Enrolment in the Local Government Pension Scheme (LGPS) Career progression: clear pathways to progress Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period Flexible working: including the potential for job-sharing, part-time hours and agile working. Employee Assistance Programme: 24/7 access to support and counselling Payment of professional membership fees (based on role requirements) Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts. Why Choose Us? We're proud and excited to unveil our new recruitment video, a celebration of Herefordshire's people, places, and purpose. Set in the heart of England and filled with pride, compassion and possibility, the video brings to life what it means to work somewhere you truly belong. At Herefordshire Council, every role matters and every person makes a real difference for our communities. We’re a team where people feel valued, supported and empowered to grow together. Herefordshire is big hearted, welcoming and friendly. We have strong and independent communities and idyllic countryside, situated in the South West Midlands and bordering Wales. The county sits between Worcestershire and the Malvern Hills to the east, and Bannau Brycheiniog (the Brecon Beacons) in Wales to the west. Historically Herefordshire has been the gateway to the Marches. We embrace partnership working. We are a member of the Marches Forward Partnership, which is a cross border collaboration between Herefordshire, Monmouthshire, Powys and Shropshire who are collectively working to secure funding to invest in the region. The council priorities over the next four years are set out in the Council Plan, with four main areas; People : We will enable residents to realise their potential, to be healthy and to be part of great communities who support each other. We want all children to have the best start in life. Place : We will protect and enhance our environment and ensure that Herefordshire is a great place to live. We will support the right housing in the right place, we will support access to green spaces and we will do everything we can to recover the health of our rivers. Growth : We will create the conditions to deliver sustainable growth across the county; attracting inward investment, building business confidence, creating jobs, enabling housing development along with providing the right infrastructure. Transformation: We will be an efficient council that embraces best practice, delivers innovation through technology and demonstrates value for money. Don’t meet all parts of the job description? Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management & supervisory skills. Reasonable Adjustments Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: enquiries@hoopleresourcing.co.uk. Creating an inclusive workplace We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs. For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com. Commitments, Covenants and Statutory Obligations The following candidates will be interviewed if they meet the essential criteria for the post they are applying for: Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme. Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant. Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care. We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment. We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service check. How to apply To apply for a position, please upload an up-to-date CV and complete the application form demonstrating your experience, skills and abilities for the role. For more information or to arrange an informal discussion about the role, please contact: (hiring manager name, role, contact details). Be sure to include reference to the job description and person specification or role profile! If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox - check your spam/ junk folder too. Good luck, we’re looking forward to meeting you!