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Who are we?
Coast & Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.
Join our exceptional team
We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist.
As a Receptionist, you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service to ensure total guest satisfaction.
The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks. At least one year's experience in a similar position is essential.
Key Responsibilities Of The Role
* Be familiar with the day’s business, including arrivals, departures, and special requests.
* Deal with guests promptly upon arrival and departure, as per Company Standards for check-in and check-out procedures.
* Understand guests’ requirements during check-in and check-out.
* Ensure all cash, charge, float, and till procedures are carried out according to company policy.
* Have a good understanding of all hotel services and facilities, as well as local area, to assist guests effectively.
* Attend daily meetings to keep the team updated.
* Maximise sales through up-selling, using incentives and promotions.
* Handle customer enquiries and booking requests promptly, courteously, and efficiently.
* Resolve customer complaints professionally and competently.
* Operate the telephone system in line with operating and company standards.
Requirements Of The Role
* Experience in a hotel or customer-related role.
* Excellent customer service skills, ability to follow standards, and good organisational skills.
* Ability to make decisions in a fast-paced environment and enjoy it.
* Good communication skills with colleagues and guests.
* Proficiency in using phone and computer systems – Opera experience is preferred.
What do we offer?
* Competitive salary
* Ongoing support, training, and development
* 28 days holiday including Bank Holidays
* Access to Perkbox with over 250 perks
* Stakeholder Pension
* Discounted hotel room rates for staff and their families
* Food and Beverage discounts
* Incentives and rewards
* Opportunities for internal mobility and growth
* Meals on duty
More About Us
Coast & Country Hotel Collection offers unpretentious, welcoming locations by the sea, in the countryside, villages, and towns. Our brand reflects the best of British hospitality: fun, interesting, historic sites, simple and comfortable facilities, warm service, and joyful experiences. Our team embodies these values.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
* Industry: Hospitality
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