Glassbox is seeking a dynamic and results-oriented leader to fill the newly created role of Customer Experience Manager.
We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.
We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.
Our customers include six out of the ten largest global banks, the world's largest hotel chain, the largest healthcare provider, and the largest telecommunications company in the U.S.
If you are a dynamic, successful, experienced, metrics-driven leader, Glassbox might be a great fit.
Will you join us on this journey?
What you will do
Glassbox is seeking a customer experience professional to support our clients in obtaining value from our platform. You will engage champions to grow engagement across the business and instrument the console to meet client needs. You will deliver coaching and training on using Glassbox to analyze and answer business problems, reviewing detailed qualitative and quantitative data generated by the platform. The primary focus is to deliver high-value business insights by identifying customer experience issues from our clients' digital properties.
What you will need
* 3-5 years of related experience, ideally in customer experience analytics and/or digital analytics across industries such as financial services, travel, hospitality, and retail.
* Advanced experience with digital analytics tools like Google Analytics or Adobe Analytics is strongly preferred.
* Bachelor's degree in a technical field such as Computer Science, Engineering, or Business/Marketing with a focus on business/marketing analytics.
* Excellent analytical and quantitative skills, along with strong communication, presentation, and influencing skills.
* Experience using data and metrics to test hypotheses, confirm assumptions, generate insights and recommendations, and measure success.
* Knowledge of UX and web/app design principles would be beneficial.
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