Purpose of Job The Office Manager / Supervisor is responsible for overseeing the day-to-day operations of the weighbridge department within a waste recycling facility. This role ensures the accurate processing of vehicle weights, waste documentation, customer accounts, and site administration while supervising office and weighbridge staff. The position plays a key role in maintaining operational efficiency, regulatory compliance, and excellent customer service. Key Responsibilities Weighbridge Operations Supervise daily weighbridge activities for incoming and outgoing vehicles. Supervise daily weighbridge activity across both sites, ensuring all vehicles and loads are weighed and logged on time Ensure accurate recording of weights, waste types, customer details, and transport documentation. Monitor and maintain weighbridge software and reporting systems. Ensure weighbridge tickets are completed correctly and filed in line with environmental and site compliance standards. Resolve discrepancies relating to weights, tickets, or customer accounts. Coordinate vehicle flow and communication with site operations teams. Office Administration Manage office administration procedures and ensure records are maintained accurately. Prepare daily, weekly, and monthly operational reports. Staff Supervision Supervise and support weighbridge operators and administrative staff. Provide training and guidance on company procedures and compliance requirements. Monitor staff performance and promote a positive working environment. Organise staff rotas, holidays, and daily workload allocation. Help balance workloads across the team, stepping in to support operations when priorities change. Customer & Driver Relations Act as the main point of contact for customers, drivers, and suppliers. Handle customer queries, complaints, and service requests professionally. Maintain strong working relationships with contractors and transport providers. Weighbridge Operations & Data Monitor data entry and movement records, checking for accuracy and resolving any issues quickly. Ensure weighbridge tickets are completed correctly and filed in line with environmental and site compliance standards. Customer Paperwork & Releases Coordinate and prepare customer waste releases, keeping a close eye on contract deadlines. Send customers all required documentation, including weighbridge tickets, packing lists, and supporting photos where needed. Act as the main point of contact for customer queries, ensuring a smooth and helpful service from start to finish. Essential Criteria: Experience working in a busy, fast-paced weighbridge or similar operational environment. Strong admin and data accuracy skills, with confidence managing paperwork and records. A team-first attitude with the ability to train and support others. Comfortable coordinating customer communication and releases within deadlines. A practical and organised approach to scheduling and daily operations. Desirable Experience Experience within the waste management, recycling, environmental services, or sustainability sector. Benefits: Paid holidays, Free Life Assurance, Free On-site car parking, Company Pension Scheme, Healthcare Plan, Canteen Facilities, Employee Perks Card, Career Development Opportunities, Free Work Gym. Re-Gen is an equal opportunities employer who employs a workforce with members from all sections of the community and is committed to appointing candidates purely based on merit. ADZN1_NI