Building Fabric FM Contracts Manager
Location: Sheffield
Our client is a leading provider of comprehensive Mechanical & Electrical Building Services and Facilities Management solutions. We specialise in delivering high-quality services across various sectors, ensuring optimal operational efficiency and client satisfaction. As we continue to expand our operations, we are seeking a skilled Facilities Management Contracts Manager for Building Fabric and Plumbing & Drainage Services to join our dynamic team.
The Building Fabric Manager is responsible for leading and delivering all building fabric, plumbing, and drainage maintenance activities across a large hospitality-focused client portfolio. This role ensures the estate remains safe, compliant, well-presented, and operationally robust at all times. The manager will coordinate a multi-skilled team, manage subcontractors, uphold SLAs and KPIs, and support the wider FM operation in providing an exceptional customer experience.
Job Description
Leadership & Team Management
* Lead, motivate, and develop a team of Building Fabric Technicians and Plumbing & Drainage Technicians.
* Manage workforce planning, including scheduling, resource allocation, performance reviews, and training needs.
* Promote a culture of safety, accountability, and high-quality workmanship.
* Support recruitment and onboarding of new team members.
Operational Delivery
* Oversee day-to-day delivery of planned preventive maintenance (PPM), reactive repairs, and minor project works related to building fabric, plumbing, and drainage systems.
* Ensure the estate is maintained to hospitality-grade standards, prioritising guest experience, safety, and brand presentation.
* Provide technical oversight, troubleshooting support, and guidance to technicians.
* Review work quality, ensuring all tasks meet HEB and client standards.
Compliance & Safety
* Ensure all works comply with statutory requirements, industry regulations, and internal policies.
* Maintain accurate records (PPM logs, permits, risk assessments, RAMS).
* Lead safety briefings, toolbox talks, and ensure the team operates under best-practice health and safety principles.
* Support audits and remedial actions.
Client Relationship & Stakeholder Engagement
* Act as primary point of contact for building fabric and plumbing/drainage issues across the account.
* Build strong relationships with client stakeholders, property managers, and hospitality operations teams.
* Attend account meetings, providing technical updates, performance reporting, and improvement plans.
* Ensure customer satisfaction through timely communication and service excellence.
Financial & Commercial Management
* Manage Building Fabric Services budgets, including labour, materials, subcontractor costs, statutory testing, and minor works.
* Track expenditure against budget and ensure value for money at all times.
* Support procurement of mechanical equipment, gas components, and specialist contractor services.
* Review contractor performance, validate quotations, and approve invoices.
* Identify opportunities for cost savings, improved system efficiency, and lifecycle planning.
Continuous Improvement
* Drive improvement initiatives related to asset reliability, energy efficiency, and lifecycle management.
* Contribute to innovation in maintenance delivery, materials, and technology.
* Support minor projects, refurbishments, and enhancement works across the estate.
* Manage financial budgets and expenditure to ensure cost control is in place. Maximise P&L performance through good commercial acumen and practice.
* Support revenue and margin growth through strong business development and maximising any opportunities available.
* Any other duties which are required by the business and within the scope of the role.
Personal Specification
* Proven experience in a similar Building Fabric or Maintenance Manager role, ideally within hospitality, retail, or a multi-site environment.
* Strong technical knowledge of building fabric maintenance (joinery, partitions, finishes, doors, floors, roofing, etc.).
* Experience managing plumbing and drainage maintenance.
* Demonstrated leadership and team management experience.
* Excellent communication and client liaison skills.
* Strong understanding of health & safety legislation (e.g., RAMS, permits, PUWER, COSHH).
* Ability to manage budgets, schedules, and contractor performance.
* IT literacy, including CAFM systems, reporting tools, and Microsoft Office.
* NVQ Level 3 or equivalent in their chosen discipline
* Experience of maintaining client relations and tendering for new work
* Experience of effectively building and managing teams of Technicians
* SSSTS Essential, SMSTS Desirable
* Application of their vocation experience to the benefit of the business
* A decisive, results focused Leader with strong organisational, prioritisation and project management skills
* Ability to use own initiative, working accurately with policies and procedures
* Excellent knowledge of maintenance service across PPM’s, reactive and quoted works
* A working understanding of Electrical, Mechanical and Building Fabric equipment
* Excellent written and verbal communication skills
* Highly flexible and self-driven with strong ability to manage their own time • Prioritise workload and meet deadlines
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