Job Description We’re looking for an experienced Shift Supervisor to lead, organize, and motivate a team of Warehouse Operatives at our Snetterton site. You’ll play a key role in ensuring safe, efficient, and high-quality warehouse operations — from goods in and storage, to picking, dispatch, and performance management. As a Shift Supervisor, you’ll take ownership of daily warehouse performance, safety standards, and team development, driving operational excellence while supporting a positive, high-performance culture. Key Responsibilities Safety & Compliance Lead by example to ensure a safe working environment across all warehouse operations. Drive compliance with PPE, 5S, and housekeeping standards. Act as Incident Controller during emergencies. Conduct regular safety briefings, audits, and behavioural observations. Quality & Service Maintain product quality standards and complete internal quality audits. Ensure 99.5% customer service level through accurate and timely picking, loading, and dispatch. Manage stock accuracy (target 99.5%) and support continuous improvement in warehouse performance. People Leadership Manage, coach, and develop a team of 10 Warehouse Operatives. Conduct regular 1:1s, appraisals, and performance reviews. Promote a culture of accountability, teamwork, and continuous improvement. Handle absence management, investigations, and disciplinary processes where required. Operational Performance & Cost Control Plan and allocate labor effectively to meet daily targets. Drive cost efficiency and manage agency labor usage. Deliver against KPIs including service, quality, safety, cost, and stock control. Lead or participate in continuous improvement and warehouse optimization projects.