Job Summary
Working as part of the Medical Specialities Team providing typist support for Rheumatology, Diabetes, Endocrinology, Dermatology clinics and, when required, clinics for Savernake Hospital, which includes ENT, Obs & Gynae and the General Surgical Team to name a few.
Medical terminology is essential for this role, however, full training will be offered to the right candidate. The base for the role is Great Western Hospital, however hybrid (WFH) working is offered once training is complete. You may occasionally be asked to support and attend Savernake hospital, should service demands require such.
Please note; you will be required to attend the office on a regular basis, as per the Trust policy, and at the request of your line manager should service demands require such.
Main Duties of the Job
* Type clinic letters and other patient related documentation.
* Type correspondence with medical terminology accurately and in a timely manner and act on the outcome of letters.
* Prioritise the workload to ensure that all urgent patient letters take priority. Enclose leaflets/blood forms/prescriptions with letters as needed. Ensure that all work leaving the department is of the highest quality in terms of presentation and layout and is dispatched within agreed timescales.
* File tests and loose histories regularly as appropriate.
* Provide an administrative service to nominated medical staff and clinical nursing staff in the absence of the secretary.
* Print clinic schedules in advance for all specialities and collate results as required, in the absence of the secretary.
* Retrieve, log and return case notes/medical records, keeping these in accordance with Trust policy ('Case note tracking' and 'Filing in Case notes').
* Maintain a working knowledge of hospital systems so that enquiries can be dealt with efficiently, in the absence of the secretary.
* Participate in regular meetings and be actively involved in generating ideas for service improvement.
* Promote a positive image of the Trust at all times.
* Log incoming phone calls; respond to those not requiring input from colleagues and pass messages to other professionals as appropriate. Deal sympathetically and politely with all telephone callers.
* Following clinics, upload dictaphones to relevant typing queue.
* Post any typed letters to patients/external providers.
* Record/update patient/GP details on PAS as necessary.
Person Specification
Qualifications
* Educated to GCSE Grade C in English (or equivalent qualification)
* Additional evidence of good basic education to GCE/GCSE standard
* RSA II or equivalent in secretarial skills and typing
* Demonstrable working knowledge of Microsoft packages (esp. Word and Outlook)
* Willingness to actively seek personal development and training
* Certificate in Medical Terminology (desirable)
* RSA II (desirable)
* BSMSA qualification (desirable)
* Evidence of Continuing Professional Development (desirable)
Experience
* Experience of secretarial work
* Knowledge of medical terminology
* Experience of working within an office environment
* Ability to prioritise workload
* Maintenance of computerised files
* Demonstrable experience of providing customer care
* Previous NHS experience (desirable)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here for criminal records checks for overseas applicants.
Employer Details
Great Western Hospitals NHS Foundation Trust
Great Western Hospital, Marlborough Road, Swindon, SN3 6BB
Website: https://www.gwh.nhs.uk/
Key Information
* Reference number: 249-7585175-2
* Band: Band 2
* Salary: £24,465 per annum
* Contract: Permanent
* Working pattern: Full-time
* Posting date: 19 December 2025
* Location: Great Western Hospital, Marlborough Road, Swindon, SN3 6BB
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