This receptionist role at Avery Healthcare, a leading provider of luxury elderly care homes in the UK, offers a great opportunity to provide high-quality customer service as the first point of contact within the home. With a focus on supporting the care team and residents, the successful candidate will have excellent communication skills, a positive and welcoming attitude, and experience in problem-solving and client complaints.
Main duties of the job
As a receptionist at Avery Healthcare, your primary responsibilities will be to offer professional, high-quality customer service to residents, visitors, and staff. You will be the first point of contact, answering the telephone, responding to enquiries, and redirecting calls as needed. Additionally, you will be responsible for completing reception-related administration, maintaining databases, and providing administrative assistance to the General Manager. Maintaining the tidiness of the reception area and liaising with the Housekeeping team to ensure high standards are also part of this role.
About us
Avery Healthcare is one of the UK's largest providers of luxury elderly care homes. The company is passionate about creating meaningful experiences for both residents and employees, with a vision of "creating meaningful lives together." Avery operates over 100 homes across the country, offering exceptional care and a supportive, inspiring environment where team members feel valued and empowered.
Job responsibilities
Package Description:
Shift Details: weekends only
Avery Healthcare is all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care.
We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist. If this sounds like the place for you, we'd love to hear from you!
Job description
Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home, as well as providing a range of administrative services.
Other responsibilities will include:
* Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
* Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
* Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.
About you
To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.
Our ideal candidate must:
* Have excellent communication skills, both verbal and written.
* Be confident in using computers.
* Have a positive, friendly, and welcoming attitude.
* Have previous exposure to problem-solving and client complaints.
About Avery
Avery Healthcare is not just one of the UK's largest providers of luxury elderly care homes - we're a place where people love to work. We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.
Please note this role will require:
* DBS Disclosure check, the cost of which will be met by Avery Healthcare.
* Proof of eligibility to work in the UK.
Person Specification
Qualifications
To be successful in this role, you should have excellent communication skills, both verbal and written, and be confident in using computers. A positive, friendly, and welcoming attitude is essential, as is previous exposure to problem-solving and client complaints.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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