The Role
Location: Blackburn WWTW, Salmesbury, Blackburn
Shift pattern: Monday–Friday (Fixed Shift Pattern – No Rotation). On-site shifts: Thursday 14:00-22:00, Friday 10:00-18:00.
Full UK Driving Licence Required. (No Company Van Provided)
We’re looking for a Wastewater Network Team Leader to lead frontline operational teams, driving performance, productivity, and customer outcomes across our wastewater network.
This is a leadership role focused on managing people, improving operational performance, and delivering excellent service—not just technical expertise.
You’ll take ownership of shift performance, ensuring teams are set up for success, incidents are managed effectively, and customer issues are resolved first time.
What You’ll Be Doing
* Leading and developing a team to deliver high-quality operational performance.
* Driving productivity across your shift—maximising output while maintaining safety and quality.
* Monitoring and reporting on performance metrics (e.g., job completion, efficiency, customer outcomes).
* Producing clear shift handover reports and communicating key updates.
* Managing and supporting incident response, including escalations and operational challenges.
* Coaching and developing individuals to improve capability and performance.
* Identifying opportunities to reduce repeat work, improve first-time resolution, and increase efficiency.
* Ensuring a strong focus on customer experience and service delivery.
* Supporting emergency incident response where necessary to drive best possible customer and regulatory outcomes.
Essential Qualifications
* Full UK Driving Licence.
* Minimum 5 GCSEs grade A-C or equivalent, including Maths, English and a Science or Technology subject.
* Proven experience in team leadership or shift management.
* Experience coaching, developing, and managing performance.
* Strong communication skills (written & verbal).
* Ability to analyse performance data and drive improvements.
* Confident handling operational challenges, pressure, and conflict.
* Experience in a regulated industry (e.g., utilities, logistics, manufacturing, retail operations).
* Strong financial understanding to support the Drainage Delivery Manager to deliver financial plans and identify areas for further efficiencies.
Desirable Qualifications
* Exposure to incident response or operational escalation environments.
* Knowledge of wastewater or network operations.
What Success Looks Like
* Improving team productivity and efficiency.
* Reducing repeat issues and customer contacts.
* Delivering consistent, high-quality outcomes.
* Building a high-performing, engaged team.
Benefits and Details
Salary: £51,233 plus 10% shift allowance.
Working Hours: 37.0 hours per week. Fixed working pattern: Monday–Thursday 14:00-22:00, Friday 10:00-18:00.
Employment Type: permanent, full-time. Work Type: on‑site.
Location: Blackburn WWTW, Salmesbury, Blackburn.
We value diversity, inclusion and innovation in our workplace, fostering a culture where our people can grow, excel, and be themselves.
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