Operations Associate Glasgow, United Kingdom (Hybrid - 3 days in office) 12-month temporary contract £14.36 - £19.50 per hour (base pay rate, excluding holiday pay accrual) About the Role The Credit Financing CSG team supports the EMEA Credit Repo Trading Desk, ensuring trades are booked, instructed, and settled efficiently. The role involves liaising with clients, traders, and internal Operations teams to resolve trade discrepancies and deliver exceptional client service. As the business continues to expand into new products and markets, the successful candidate will also have the opportunity to contribute to a variety of internal and market-driven projects - providing scope for growth and development in a dynamic environment. Key Responsibilities Pre-matching and affirmation of all Credit Financing trades using vendor tools and direct client liaison Fails management, reconciliation, and resolution of unmatched trades Collaborating with clients, trading desks, and Operations teams to resolve trade matching issues Providing first-class service and responding promptly to client queries Managing high-focus fails with potential P&L impact and ensuring timely updates Monitoring risk and recall processes, escalating potential buy-in risks where necessary Identifying and implementing process efficiency's and automation opportunities Monitoring KRI and KPI thresholds to maintain risk and performance standardSkills & Experience Previous experience in the Securities Financing or Investment Operations industry preferred Background in middle office, trade support, client service, settlement, or trade life cycle roles advantageous Strong analytical mindset with the ability to challenge processes and identify automation opportunities Excellent communication skills and ability to build strong stakeholder relationships across the organisation Proactive and detail-oriented, with a passion for process improvement and client service excellence If you have the right experience then please apply now. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age