First Response Advisor- Lithuanian Speaking
Full Time, Permanent
Monday to Friday 9am-5pm
Hybrid working
£22,250-£25,000
Overview
We are seeking a dedicated and professional First Response Advisor who is fluent in Lithuanian to join our clients dynamic customer support team. This role involves providing exceptional assistance to clients, handling inquiries efficiently, and ensuring a positive experience for all users. The ideal candidate will possess excellent communication skills, be multilingual, and demonstrate a proactive approach to problem-solving.
Duties
* Respond promptly and professionally to customer enquiries via phone, email, or chat in Lithuanian and English.
* Conduct accurate data entry to record customer interactions and update relevant databases.
* Analyse customer issues to identify solutions and escalate complex cases appropriately.
* Utilise strong communication skills to provide clear information and guidance, ensuring customer satisfaction.
* Maintain excellent phone etiquette at all times, demonstrating professionalism and empathy.
* Collaborate with team members to share insights and improve service delivery standards.
* Assist in identifying common issues through analysis skills to contribute to process improvements.
Experience
* Proven experience in a customer service or legal support role is preferred.
* Multilingual ability with fluency in Lithuanian and English is essential.
* Demonstrated data entry skills with attention to detail.
* Strong communication skills, both verbal and written, with an emphasis on clarity and professionalism.
* Experience in analysis or problem-solving roles is advantageous.
This position offers an engaging environment where your language skills and communication expertise will make a meaningful impact on customer satisfaction while supporting your professional growth within the organisation.
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