First Response Finance is the Number 1 vehicle finance company and a SUNDAY TIMES TOP 100 EMPLOYER! We are proud of our achievements. Our customer and employee reviews reflect how much we value our people, and we take their happiness, health, and work-life balance very seriously.
Entry Criteria
* 104 UCAS points – BBC at A Level
* GCSE Maths & English – Grade 4 (C)
* The right to work in the UK
Degree Apprenticeships
A Degree Apprenticeship offers a blend of degree-level learning, allowing college and sixth form leavers to continue education while starting a career. You will be responsible for your development and carving out your long-term career at First Response. We seek individuals who are eager to learn, open to making mistakes, and proactive in seeking feedback to accelerate growth. Supporting our customers and collaborating with your team will be key. You will also apply university learning to improve our business processes.
Our business degree apprenticeship programme includes:
* A full university degree in Management and Leadership at Manchester Metropolitan University
* A full-time role at First Response Finance (A UK Top 100 employer)
* A starting salary of £18,741.00
* No student debt – all tuition fees are covered
* Challenging work with real responsibilities
* A robust mentoring scheme to support your career development
* Opportunity for hybrid working once fully trained, in line with your team
More about the job…
You will join our Account Management Team based at our Leigh Office (WN7 3XZ). Your roles and responsibilities will include:
Key Requirements:
* A genuine Team Player who collaborates well with colleagues and customers
* You will be proactive, responsible for your learning and self-management, a forward thinker with a drive to give your best and make a positive difference, and able to see the bigger picture
* Someone who is resilient, unafraid to make big decisions, and lives by our principle: 'make mistakes and learn from them'
Key Responsibilities:
* This role is telephone-based, involving inbound and outbound calls throughout the day
* You will demonstrate the ability to understand a customer’s financial situation, grasp the complexity of finance agreements, and make sound decisions to ensure positive customer outcomes
* Be a great communicator, explaining payment plans and financial options clearly to customers
This is a full-time position with working hours:
* Monday to Friday: 09:00-17:30
* One in four Saturdays: 09:00-13:00
* Hybrid working with 3 days in the office (likely more during training)
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