About the role
Victoria Medical Centre is seeking an enthusiastic Patient Co-ordinator Apprentice to act as the first point of contact for patients, providing reception support and managing appointments, enquiries, and communications.
Primary Responsibilities
* Maintain and monitor the practice appointment system
* Process personal, telephone, and email requests for appointments
* Answer incoming phone calls and transfer or handle callers’ requests appropriately
* Signpost patients to the correct service
* Initiate contact with and respond to requests from patients, team members and external agencies
* Clinically code data on Emis Web
* Photocopy documentation as required
* Perform data entry of new and temporary registrations and relevant patient information
* Input data into patients’ healthcare records as necessary
* Direct requests for information (e.g., SAR, insurance/solicitors letters and DVLA forms) to the administrative team
* Manage all queries efficiently
* Carry out system searches as requested
* Maintain a clean, tidy, effective working area at all times
* Monitor and maintain the reception area and notice boards
* Support all clinical staff with general tasks as requested
Secondary Responsibilities
* Partake in audit as directed by the audit lead
* Support administrative staff, providing cover during staff absences
* Act on incoming emails and correspondence as necessary
* Scan patient-related documentation and attach scanned documents to patients’ healthcare records
* Complete opening and closing procedures in accordance with the duty rota
* Produce, maintain and participate in the receptionist rota for lunch and out-of-hours cover
Future Prospects
Develop highly transferable skills in communication, organisation, IT systems, and customer service. Work within a multidisciplinary team and understand how a GP practice operates. Experience in handling confidential information and real-world problem solving. Hands‑on involvement in reception, admin, and patient coordination tasks. Opportunity to take ownership of tasks and build confidence early in your career. Routes into NHS careers, healthcare administration, management, or specialist roles such as medical secretary or care coordinator.
Qualifications
* GCSE English and maths at grade 4 or above or equivalent
* Good communication skills and confidence speaking to people
* Friendly, approachable, and willing to help others
* Basic IT skills (e.g., using emails, Word, or similar programs)
* Organised and able to manage time and tasks
* Willingness to learn, take feedback, and develop new skills
* Ability to work well as part of a team
* Reliable, punctual, and professional attitude
* Respectful of confidentiality and sensitive information
* Positive attitude and eagerness to learn
* Friendly, polite, and respectful towards others
* Reliable and takes responsibility for work
* Good team player with a supportive approach
* Willing to listen, learn, and take direction
* Calm and patient when dealing with people
* Motivated and keen to build a career
* Honest and trustworthy, with a professional approach
Patient-Centred Care
* Patient‑centred care
* Accessibility and support
* Continuous improvement and engagement, including updates and communication with patients
#J-18808-Ljbffr