Position Overview
Are you passionate about helping people and brilliant at solving problems? Do you enjoy working in a role where no two days are the same? If so, this could be the perfect opportunity for you.
As a Housing Assistant at Regenda Homes, you will play an essential role in delivering a friendly, responsive, and high‑quality neighbourhood service. You will be one of the first people our customers speak to, providing support with repairs, rent enquiries, tenancy matters, anti‑social behaviour concerns, and complaints. You will communicate with confidence and empathy across a range of channels, including phone, email, and digital systems. Whether you are helping someone understand the next steps with their repair, signposting a customer to support services, or recording an important safeguarding concern, you will make sure every customer feels listened to and supported.
You will manage incoming and outgoing CRM contacts, ensuring all enquiries are recorded accurately and progressed in a timely and consistent way. You will work closely with colleagues across various departments – Neighbourhoods, Income & Lettings, Asset, Customer Services, and other teams – to keep our neighbourhoods safe, well‑managed, and sustainable. This is a varied and rewarding role where you will be part of a supportive team and have the chance to develop your skills and grow your career in social housing.
Contract & Salary
* Annual salary £26,139 (FTE)
* Permanent role
* Full‑time (35 hours)
* Oldham office based
Responsibilities
* Support customers with repairs, rent enquiries, tenancy matters, anti‑social behaviour concerns, and complaints.
* Communicate with confidence and empathy across phone, email, and digital systems.
* Manage incoming and outgoing CRM contacts, ensuring accurate recording and timely progression of enquiries.
* Coordinate with Neighbourhoods, Income & Lettings, Asset, Customer Services and other teams to keep neighbourhoods safe and well‑managed.
Qualifications / Requirements
* Experience delivering high‑quality front‑line customer‑facing services.
* Understanding of housing processes and legislation.
* Ability to work flexibly and adapt to changing requirements.
* Capacity to support vulnerable customers with empathy.
* Excellent verbal and written communication and interpersonal skills.
* Excellent customer service skills.
* Full UK driving licence with access to a vehicle.
Benefits
* A range of flexible working options.
* 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) plus 8 bank holidays.
* 6 additional days for volunteering.
* Up to 9% employer’s contribution to the pension scheme (match funded).
* £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
* Enhanced maternity, paternity and adoption pay schemes.
* Employee Assistance Programme and health and wellbeing initiatives.
* A wide variety of learning and development opportunities.
* Interest‑free loans to assist with the purchase of computer equipment and travel season tickets.
* Monthly staff lottery scheme.
EEO Statement
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under‑represented within our organisation.
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