Customer Relationship Manager
Location: Ringwood, Hampshire
Salary: £35,000 – £38,000 per annum
Hours: 37.5 hours per week
The Role
Are you a proactive Customer Relationship Manager looking to build strong customer relationships, deliver practice reviews, and ensure exceptional customer satisfaction? In this role, you’ll manage customer contracts, support Primary Care IT service delivery, and identify opportunities by creating Work Requests and Statements of Work with Technical Leads.
Skills and Experience:
* Strong customer relationship and communication skills.
* Experience with contract management.
* Strong organisational and planning skills.
* Proactive and solutions focused approach.
* Experience of working within a managed service provider.
* Experience in managing SLAs and KPIs to the required standards.
* Experience of inputting into quality management systems, including ISO9001:2015.
This role is subject to a clear standard DBS check being received.
The Package:
* Company Profit Share (first £3,600 is tax free).
* 22 days annual leave plus bank holidays, increasing with your length of service.
* Birthday as additional paid leave.
* Additional paid leave (dependent on company performance).
* Private Medical Insurance, including dental.
* Ongoing training and support.
* Company sick pay policy.
* Pension Scheme.
* Hybrid Working
* Progression opportunities.
* Fresh fruit, the occasional pizza and a posh coffee machine!
Our Client
Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years.
They are an Employee Ownership Trust – a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.
Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.
They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments.
Join our client’s friendly company, where a great team and a positive culture await you.