Salary: Circa £26,500 depending on skills/experience
Permanent, Full-time 37 hours with flexibility for part-time
Location: Lincoln Based
We have multiple of these positions:
x2 Permanent Vacancies
x3 9month Secondment Vacancies
Role Summary
Join a positive, interactive, and supportive team that thrives on collaboration, celebrates success, and creates a friendly environment where everyone feels valued.As a DS Customer Support Advisor, you will play a vital role in supporting our customers throughout their connection and build over journeys. Your mission is to deliver outstanding customer service, ensuring every customer enjoys a memorable, personal, trusted, and effortless experience. You will be a true champion of Anglian Water, working alongside a variety of stakeholders and using your skills to manage customer journeys across multiple channels.
This is a target-driven role, crucial to achieving our DMeX results and supported by quarterly personal development reviews. You will balance commercial focus, regulatory compliance, and the protection of Anglian Water assets, checking and approving technical applications on behalf of our customers. Your approach will flex to customer communication preferences, and you'll be a key part of our commitment to making every day great for our customers. <...