Employer Torbay and South Devon NHS Foundation Trust Employer type NHS Site Urology Outpatient Department Town Paignton Salary £24,071 - £25,674 per annum Salary period Yearly Closing 16/07/2025 23:59
Urology Healthcare Support Worker
NHS AfC: Band 3
Job overview
As a Healthcare Assistant with Torbay and South Devon NHS Foundation Trust, you will be working together as part of a multidisciplinary, professional team to assist the registered nurses and senior clinical staff in the planning, delivery and evaluation of care. Our staff are committed to providing high standards of individualised care for the people who use our services, whilst maintaining their privacy and dignity at all times.
Main duties of the job
Main duties of the job
* To prepare daily clinics
* To assist with consultant and nurse led clinics
* Work as a member of a specialist team
* Communicate effectively with members of the multidisciplinary team, patients and their families/carers.
* To work within the limits of own competence and responsibility within the team and organisation, as identified by the appropriate accountable professional
* Respond to individual needs in order to maintain a safe environment and to report any identified risks
Working for our organisation
The urology outpatient service sees both cancer and benign patients in the outpatient setting, running nurse and consultant led procedure and investigation clinics daily. We offer support and advice to patients and other professionals within the acute and community setting and work alongside other departments to enhance the patient’s pathway of care.
The urology team is a small, friendly team that is currently working over multiple sites. We are a supportive team committed to providing our patients an excellent standard of care, and are committed to service improvement and staff development through education and training, helping staff to realise their true potential.
*PLEASE NOTE: This post is not eligible for sponsorship in line with the Home Office standards.
Detailed job description and main responsibilities
Communication and Working Relationships
· To take part as requested in unit meetings, encouraging effective communications between other staff.
· To participate in team building/communication, and to develop a cohesive, supportive and effective team. To work towards the agreed philosophy and objectives of the department.
· Participate in client and public involvement activities.
· To liaise and communicate effectively with all parts of the multidisciplinary team to co-ordinate person-centred care.
· To liaise and communicate effectively with all service users and relatives.
· To ensure a cohesive working environment and effective team work in all assignments.
· To liaise with the multidisciplinary team, coordinating patient care, communicating with relatives ensuring they have adequate information at all times.
· To liaise with other departments ensuring information regarding the patient is given appropriately.
Planning and Organisation
· At the direction of the Registered Nurses /Senior Clinical Staff, participate fully in the delivery of planned care.
· Be responsive to change and able to work in an environment which has constant interruptions.
Responsibility and Accountability
· Assist with the running of Urology consultant and nurse led clinics.
· Participate with the preparation of environment and equipment.
· Assist with Urological investigation procedures in outpatient department.
· Adhere to all infection control guidance and policies.
· Act with integrity and professionalism, ensuring that you are demonstrating responsible behaviours at all times, in accordance with our Trust values.
· Be accountable for your actions and learn from mistakes. Be honest and share experiences, encouraging learning in others.
· Supporting the wider team during peak activity or during absences.
· To ensure high standards of care in accordance with agreed policies and procedures.
· To work with registered nurses and senior clinical staff to maintain a clean and safe environment for clients and staff.
· To be aware of clients’ emotional, social and physical needs, reporting back to senior staff responsible for clients’ care.
· Support patients undergoing investigations for a possible cancer diagnosis within the clinic environment/appointment.
· Provide information to enable the effectiveness of care delivered to be evaluated and accurate records maintained.
· Record in the relevant documentation the care that has been delivered contemporaneously.
· Recognise and respond appropriately to urgent and emergency situations.
· Work collaboratively with registered / senior staff, other health professionals and hotel service staff to ensure clients’ holistic needs are met.
· Update client IT systems in the absence of the unit administrator where appropriate.
· To liaise with unit administrators regarding clients’ records for clinics / admissions / discharges.
· Report any incidents, accidents or complaints to the person in charge of the unit in accordance with Trusts policies.
Responsibility for Finance, Equipment and Other Resources
· Everyone has a responsibility to ensure effective and conservative use of resources.
· Maintain paperless filing wherever possible (excluding where any statutory duty may exist). Do not print/ photocopy unless necessary
· Ensure conservative use of stationery, not using equipment to excess
· Ensure that any stationery or resource needs are ordered and managed effectively
· Much of this role requires use of VDU equipment, with frequent long periods of sitting. Frequent use of a range of web based systems such as NHS Jobs
Responsibility for Finance, Equipment and Other Resources
· To undertake a responsible attitude towards economy and care of equipment and property, and be aware of conditions/hazards predisposing to accidents.
· Ensure efficient and effective use of resources.
· Checking and reporting to works department and Unit Leader on environmental conditions, i.e. heating, lighting, and general maintenance of the work environment.
Policy and Service Responsibility
· The post holder will work according to Trust standards, policies and procedures and is accountable and responsible to the registered nursing team.
· All staff have a responsibility to ensure that the needs of the service are met in a timely and efficient manner.
· Ensure compliance with policies procedures and clinical guidelines for self and others.
· Encourage and welcome feedback to ensure that we as individuals, and as a collective team, learn and continually improve.
Personal Development
· To be responsible for own personal development; attending study days/courses as appropriate.
· Actively contribute to reviews with your line manager, including supervision and achievement reviews. Be able to ask for support as required.
· Attend mandatory training is kept up-to-date and develop and maintain own knowledge and skills.
Person specification
Qualifications and Training
* NVQ 2 (or Equivalent) in Healthcare
* Experience working in the care sector
* NVQ 3 (or Equivalent) in Healthcare
* Experience working in hospital setting
Knowledge and experience
* To be able to demonstrate a basic level of literacy and numeracy skills
* Experience in Outpatient setting
* Knowledge of urology
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
* We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
* Please read the job description carefully and tailor your application to reflect the requirements of the role.
* Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
* Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
* Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
* If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
* It is your responsibility to ensure the timely receipt of appropriate references.
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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