What is the job role?
We are looking for an Admin Support (Senior Regulatory Technical Support Officer) to deliver a high-quality customer service in a way that contributes to the achievement of the City Council’s vision and objectives for a growing and sustainable city.
In your role you will be:
1. Dealing with enquiries, through varying mediums, ensuring that where possible they are resolved at first contact, or that messages are passed on to the relevant person for action.
2. Undertaking data input and document production using the range of systems in use within Regulatory Services.
3. Working with the Property Licensing Team Leaders to ensure publicly accessible data is displayed correctly in a timely manner.
4. Inputting data onto software and updating records.
5. Regularly communicating with members of the wider team and customers to deliver an excellent service.
6. Taking care of the admin side of our service, including maintaining IT systems, retrieving information as requested and ensuring that information is kept up to date.
7. Assisting with the development of IT systems and workflow processes within the regulatory service.
For further information about the role please see the Job Description and Person Specification.
Who are we looking for?
A person who…
8. Is self-motivated – most work will be carried out from home.
9. Can take responsibility for their workload and prioritise according to the service needs, making sure that performance targets are met.
10. Has the ability to record and provide information with accuracy.
11. Is computer literate and is confident using various IT systems.
12. Can support officers to ensure deadlines are met and delays in the system are minimised.
13. Has good literacy and numeracy skills to assist with the production of a variety of correspondence.
14. Can produce, analyse, and interpret reports using a variety of IT applications.
For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'
Interview date: 10th June
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.