Customer Experience Coordinator / Tenant Liaison Officer Location: Nottingham Salary: Up to £35,000 + Car Allowance / Electric Car Option + Benefits My client is a fast growing, forward thinking business that’s making a real difference in the social housing sector. Despite being a relatively new player in the market, they’ve already achieved an impressive turnover of £140m and secured multiple long-term regeneration and decarbonisation contracts across West Yorkshire. As part of their continued growth, they are now looking to expand their Customer Experience Team to support the delivery of these exciting projects. About the Role As a Customer Experience Coordinator (Tenant Liaison Officer), you’ll play a vital role in ensuring residents have a positive experience while improvements are being carried out in their homes. You’ll be the key link between residents, site teams, and the business helping to resolve issues quickly and keeping communication clear and consistent. Your responsibilities will include: * Coordinating all aspects of the customer journey, from initial introductions to completion of works * Visiting residents in their homes to monitor progress and address any concerns swiftly to avoid escalation * Supporting site managers with activities that impact customer experience * Investigating and resolving complaints within agreed timesca...