Estate Manager - Iconic BTR & Mixed-Use Development
Location: Stratford, East London
Salary: Up to £60K + Bonus + Benefits
Contract: Full-Time, Permanent
We are working exclusively with a client on an exciting opportunity for an experienced Estate Manager to lead the operations of a landmark, design-led Build-to-Rent (BTR) and mixed-use development in East London.
This is a rare chance to join one of the capital's most striking schemes, combining high-end rental apartments, world-class amenities, and vibrant community spaces - all within an iconic architectural statement.
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The Role
The Estate Manager will oversee the seamless running of the estate, ensuring residents, guests, and visitors enjoy a consistent, premium experience every day.
You will be the operational lead for all on-site services, facilities, and compliance - managing the estate to the highest BTR and hospitality standards while fostering a strong sense of community.
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Key Responsibilities
Operations & Service Delivery
* Oversee daily operations, including concierge, security, cleaning, landscaping, and maintenance teams.
* Ensure all services meet premium BTR and hospitality standards.
* Maintain full compliance with health & safety, fire safety, and statutory regulations.
Facilities & Maintenance
* Manage PPM schedules, ensuring swift and efficient resolution of reactive maintenance issues.
* Oversee contractor performance, procurement, and service level agreements.
Resident & Guest Experience
* Build positive relationships with residents, ensuring all queries and issues are handled promptly.
* Support the delivery of lifestyle, events, and community engagement initiatives in line with BTR best practice.
Financial & Administrative
* Assist with budget planning, cost control, and invoice approvals.
* Maintain accurate reporting and operational records.
Team Leadership
* Lead, motivate, and develop the on-site team to deliver 5-star service.
* Promote a positive, customer-first culture across all departments.
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About You
* Previous experience in BTR, high-end residential, or luxury mixed-use estate management.
* Strong facilities management knowledge and operational leadership skills.
* Excellent customer service and communication skills.
* IOSH or NEBOSH certification desirable.
* Flexible and proactive approach, able to adapt in a fast-paced environment.
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What's on Offer
* Competitive salary and performance-related bonus.
* Comprehensive benefits package.
* A unique opportunity to manage one of London's most visually striking and prestigious BTR communities.