Onboarding Coordinator – EMEA
Belfast (Hybrid) | Approx. £25,400 PAYE
This role sits within the client's Staffing Office division.
Key Responsibilities:
* Develop strong relationships with hiring managers, procurement, HR, and other stakeholders to support the onboarding of temporary staff.
* Perform onboarding, maintenance, and offboarding tasks within the Non-Employee Management System (NEMS).
* Maintain accurate system data throughout the non-employee lifecycle.
* Act as a subject matter expert (SME) on non-employee management for the business area.
* Ensure compliance with internal policies and documented procedures for non-employee governance.
* Serve as a primary point of contact for client queries, escalating issues when needed.
* Manage a high volume of queries to resolution across business units in the EMEA region.
* Support continuous improvement efforts, automation initiatives, and operational excellence.
Essential Experience & Knowledge:
* Minimum 2 years in an administrative or business office environment, with experience using internal systems.
* Minimum 1 year of relationship management experience, demonstrating strong customer service skills.
* Familiarity with the staffing industry or vendor management systems.
* Proficient in MS Excel for data presentation and reporting.
Preferred Experience:
* Background in financial services, onboarding, staffing, or vendor management.
* Understanding of and ability to apply corporate policies.
* Experience with end-to-end sourcing tools, including implementation and change management.
Skills:
* Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
* Strong computer literacy and adaptability to new systems.
* Quick to learn and master new processes.
* Strong relationship management skills.
Key Qualities:
* Excellent attention to detail and organizational skills.
* Ability to thrive in a fast-paced, high-pressure environment.
* Capable of managing multiple tasks simultaneously.
* Strong problem-solving and communication abilities.
* Client-focused mindset with a collaborative approach.
* Commitment to continuous improvement and innovation.
* Flexible and adaptable to changing business needs.