Service Advisor
Cardiff, CF11
£29,120 basic + bonus | OTE £34,944
Mon–Fri 8am–6pm
1?in?3 Saturdays: 8:30am–12:30pm
Renault Cardiff is looking for an experienced Automotive Service Advisor to join our friendly Aftersales team at Renault Retail Group.
This role is based at our dealership on the Penarth Road, CF11. Previous experience in a dealership Service Advisor role is essential.
What you’ll do
As a Service Advisor, you’ll guide customers through the servicing and repair process, ensuring they feel informed and supported from booking to collection. Your responsibilities will include:
Handling enquiries and booking vehicles into the workshop
Understanding customer needs and explaining required work clearly
Providing accurate cost estimates and realistic timescales
Organising courtesy cars where necessary
Liaising closely with Technicians throughout the day
Keeping customers updated on progress
Gaining authorisation for any additional work
Preparing invoices and ensuring a smooth collection experience
You’ll deliver a positive, professional service both face?to?face and over the phone, ensuring customers receive clear communication at every stage.
What we’re looking for
Confident, organised, and customer?focused
Strong communication skills and a calm, supportive manner
Ability to promote products and services in a helpful, non?pressured way
Experience using Kerridge / ADP Autoline / Keyloop (CDK Drive) is an advantage
A full UK manual driving licence (allowing you to drive both manual and automatic vehicles) is essential, as occasional movement of customer and courtesy vehicles is required
A proven background as a Service Advisor, Service Booking Advisor, or Service Receptionist in a franchised dealership environment is required.
Hours & Pay
Mon–Fri: 8am–6pm (1?hour lunch)
1?in?3 Saturdays: 8:30am–12:30pm
Additional overtime is occasionally available on request
You’ll receive a £29,120 basic salary, plus access to our monthly Service Advisor bonus scheme, providing an OTE of £34,944+. This OTE is realistic and regularly achieved by our current team. Additional commission is also available on Service Plans.
Our benefits
Pension scheme with life assurance
Staff discounts on vehicles, parts, servicing, and accessories
Access to our company loan car scheme
Share Incentive Scheme
Mortgage and pension advice seminars
Excellent manufacturer training and clear career development opportunities
Cycle to Work scheme, including e?bikes
Discounted gym membership
Enhanced Maternity and Paternity policies
Eye test voucher scheme
33 days’ annual leave including Bank Holidays (option to buy or sell additional days)
How to apply
Click Apply now and follow the instructions to upload your CV.
Raja Mallik from the Recruitment Team will contact shortlisted candidates.
No agencies please