Join System Cs evolution in healthcare technology as we lead the way in digital transformation and AI integration. Were looking for a proactive and technically-minded Customer Success Specialist to play a vital role in helping our customers adopt and gain value from our AI-powered solutions.
At System C, we develop and deliver digital solutions that make a difference to people's lives. This role is part of our enhanced upgrades team ensuring customers benefit from the latest features, particularly those powered by AI. Youll be at the heart of our upgrade lifecycle, working closely with internal teams and clients to ensure changes are delivered smoothly and value is maximised.
As a Customer Success Specialist, youll act as a trusted advisor and advocate for our clients. You'll guide them through upgrade cycles, facilitate seamless onboarding of AI capabilities, and ensure that each touchpoint delivers measurable value. Your ability to bridge the gap between customer needs and technical solutions will be key to the successful adoption of AI across our customer base.
Key Responsibilities:
1. Lead and coordinate software upgrades and AI feature rollouts, ensuring minimal disruption and maximum value for customers.
2. Partner with Product and Data teams to align deployment timelines with AI enhancements and strategic customer outcomes.
3. Support the...