Job Description
Mandate Skills: Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications.
Responsibilities:
Team Leadership & Management
• Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers
• Set clear objectives, performance metrics and ensure regular feedback and reviews.
• Ensure seamless collaboration between in-country and offshore teams, maintaining consistent process and standards.
Incident & Problem Management
• Oversee 24/7 incident detection, response and resolution across FTTP and FWA services.
• Act as an escalation point for high-priority incidents, ensuring timely and effective communication with stakeholders.
• Drive root cause analysis and implement corrective and preventive actions.
Operational Excellence
• Maintain NOC procedures, playbooks and SLAs and ensure adherence to them.
• Identify opportunities to automate, streamline and improve monitoring and fault management processes.
• Monitor team workload and ensure efficient resource allocation.
Stakeholder Communication
• Provide clear and concise updates to internal stakeholders during incidents and planned works.
• Collaborate with engineering, field, and pr...