Technical Operations Engineer
Location: Southwest London (5 Days Onsite)
Salary: Up to £45,000
Type: Permanent
The Opportunity
Nigel Frank International are working with a well-established Managed Service Provider in Southwest London who are looking to recruit a Technical Operations Engineer to join their growing technical team.
This is a hands-on operational role for an experienced MSP engineer who enjoys working across Microsoft 365, infrastructure support, networking, security and customer environments.
You’ll be joining a collaborative technical team where you’ll take ownership of complex issues, support client environments, and play a key role in ensuring service quality and operational continuity.
What You’ll Be Doing
* Providing 2nd/3rd line technical support across multiple client environments
* Supporting and administering Microsoft 365, including Entra ID, SharePoint, Conditional Access and permissions
* Diagnosing and resolving infrastructure, networking and endpoint issues
* Supporting deployment and maintenance of servers, PCs and infrastructure equipment
* Managing firewall and network configurations, including updates and troubleshooting
* Working with endpoint and mobile device management platforms (e.g. Intune)
* Acting as an escalation point for complex technical incidents
* Liaising with customers, suppliers and third-party vendors to coordinate resolution of issues
* Producing and maintaining technical documentation and infrastructure records
* Supporting automation and scripting initiatives to improve operational efficiency
* Working closely with senior engineers to support infrastructure projects and improvements
What We’re Looking For
* Experience in a 2nd Line, 3rd Line, Infrastructure Support or MSP environment
* Strong Microsoft 365 administration experience
* Good understanding of Entra ID, Conditional Access and SharePoint
* Experience supporting Windows Server and desktop environments
* Networking knowledge (VPNs, routing, switching, firewalls)
* Exposure to Intune or similar MDM platforms
* Strong troubleshooting and problem-solving skills
* Confident communication skills with customers and suppliers
* Ability to manage priorities and take ownership of issues
Nice to Have
* MSP / managed services experience
* FortiGate firewall experience
* PowerShell or scripting exposure
* Cloud infrastructure awareness
* Microsoft or networking certifications
What’s On Offer?
* Salary up to £45,000
* Broad exposure across Microsoft, infrastructure and networking technologies
* Close working relationship with senior engineers and technical leadership
* Hands-on, varied operational role (not just ticket handling)
* Opportunity to work across real infrastructure projects and improvements
* Career progression within a growing MSP environment