You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm. We're looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you'll be part of a friendly team dedicated to helping our customers. You'll provide great service at the tills and on the shop floor, and perform tasks like re-stocking shelves and cleaning spillages. We focus on making things fairer for our members and communities, and as a colleague, we support your wellbeing—physical, mental, and financial—with market-leading policies for various life events.
What you'll do
* Provide friendly and thoughtful service, responding to queries, promoting Co-op products and Membership, and ensuring a great shopping experience.
* Support your colleagues and help solve customer problems.
* Ensure store safety and legality by keeping shelves stocked, and checking prices, dates, and temperatures.
* Introduce new products and services, sharing experiences with colleagues.
* Support your local community by participating in activities and events.
What makes a successful team member?
* Genuine care for customers and members.
* Strong people skills and ability to build positive relationships.
* Positive attitude towards change and problem solving.
* Flexibility to work various shifts.
This role is dynamic, with no two days the same. You'll help customers find what they need, ensure the store looks good, and build relationships with shoppers—embodying the Co-op community spirit with a smile.
Our culture
We believe in making a positive impact on communities. Our store teams help highlight local charities and causes, and may serve directly affected individuals. We contribute to creating new spaces and facilities, supporting community health, safety, and education. Your work can truly make a difference.
Benefits
* Holidays starting from 31 days per year, including bank holidays.
* 30% discount on Co-op branded products.
* Pension with up to 10% employer contributions.
* Wagestream app for accessing a portion of your pay as you earn.
* Support for physical, mental, and financial wellbeing, including virtual healthcare services.
* 24/7 employee assistance service.
* Paid training and support for career development.
* Rota sharing three weeks in advance, accessible via phone.
* Cycle-to-work scheme.
Building an inclusive workplace
We value diversity and aim to reflect the communities we serve. We welcome applications from all backgrounds and can make reasonable adjustments for applicants with disabilities. As part of the Disability Confident scheme, we offer interviews to qualified disabled candidates and will ask if you'd like to be considered under this scheme during your application.
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