Why this job matters
Working in this role, you will play a critical part in the digital transformation of BT’s business sales process. BT is fundamentally modernising its sales pipeline by implementing a more streamline sales motion using salesforce and related technologies.You’ll be part of a team in BT Digital who maintain and grow our Salesforce platform, used by our internal sales & service agents and sales partners.We use a variety of Salesforce services, including Sales Cloud, Service Cloud, Experience Cloud & Omnistudio. We are widely integrated with various downstream and upstream application.
What you’ll be doing
• Work with colleagues across the sales tribe to design and develop configuration solutions within the salesforce platform (e.g., flows, object and user definitions, user interfaces, and business rules).
• Be part of a team responsible for translating complex sales requirements from multiple channels into accurate and robust platform logic.
• Configure and optimize the platform's features.
• Be part of a team responsible for the development of integration tooling and API orchestration that ensures seamless, reliable data synchronisation between the sales platform and core enterprise systems (e.g., CRM, ERP, CLM).
• Design and execute comprehensive testing strategies for all configurations to ensure high reliability and compliance before deployment.
• Ensure configurations are modular, scalable, and maintain good platform governance and change management practices.
• Produce clear technical documentation for the configurations, customisations, and deployment pipelines we develop.
Skills
• Programming / scripting experience applied within the context of configuring a major enterprise SaaS platform (e.g., CLM, Salesforce, ServiceNow).
• Have an understanding of business process modelling and a willingness to grow and develop skills in complex platform workflow/rules engine configuration.
• Understanding of CI/CD pipelines as applied to platform configuration
An understanding of APIs for data integration.
Experience using Devops processes with SaaS and able to talk about the software development lifecycle
• Experience of identifying and automating manual tasks using the native capabilities of a SaaS platform or related scripting technologies (e.g., Python/JavaScript).
• Have an understanding of agile methodologies/frameworks including Jira.
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Benefits
* Annual On target bonus 10% (personal and company multipliers)
* BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
* Life Assurance
* Direct share scheme
* Exclusive colleague discounts on our latest and greatest BT broadband packages
* 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
* My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
* Discounted EE TV including TNT Sport and the NOW Entertainment membership
* Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
* Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
* 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
* Volunteering days so you can give back to your local community
* Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’