We have an exciting opportunity to recruit an experienced Neighbourhood Housing Officer in Liverpool on a temp to perm basis after a minimum of 12 weeks, paying up to £23 per hour. This is a hybrid role with mileage reimbursement.
The successful candidate will be a key contact for customers and colleagues in your area, and will be responsible for delivering a range of housing & tenancy management services across a designated patch, including managing your own caseload of low/medium level ASB/tenancy breaches. You will require a driving licence with access to your own vehicle and valid business insurance.
Key responsibilities include:
1. Carrying out a range of visits including viewings, new tenancy visits and reviews, tenancy audits, exchange inspections and attending evictions
2. Dealing with abandonments, relationship breakdowns, assignments, unauthorised occupations including subletting, tenancy fraud and failures to allow access
3. Managing your own caseload of ASB & tenancy breach cases including hate crime, domestic violence and safeguarding
4. Identifying customers at risk of tenancy failure, undertaking assessment of needs and implementing positive interventions & signposting to external services to support tenancy sustainment
5. Represent the group at meetings where appropriate and establish strong working relationships with key external partners and stakeholders
6. Prepare and serve notices for breaches of tenancy conditions
7. Respond to enquiries andplaints from customers and local MPs within agreed timescales
What you'll need to succeed
8. Proven experience delivering a housing & tenancy management service with a knowledge & understanding of housing legislation and sector best practice
9. Experience of managing nuisance and ASB cases
10. Strongmunication & interpersonal skills with the ability to manage professional relationships with tenants including challenging nonpliance and low to medium support needs
11. Driving licence with access to own vehicle
What you'll get in return
12. Temp to perm opportunities
13. Up to £23 per hour whilst on agency
14. Option to be paid PAYE/Umbrella
15. Hybrid working
16. Mileage reimbursement