Transport Operations Manager
Salary: £55,000k
Type: Full time permanent
Location: Location: North West – M6 – M62 - Warrington
Sector: Intermodal & UK Road – FMCG
This is an excellent opportunity to join a global organisation in a Transport Operation Manager appointment. You will have responsibly for several large client contracts ensuring all KPI’s are achieved + be the main point of contact for your customers, providing support to UK road, Sea & Rail freight throughout the UK / European region.
Key Areas: -
• CPC qualification
• Leadership, People & fleet Management
• Customer Service / Client Management
• P&L – commercials – contract management - contract growth
• Data, Power BI, Optimization of assets
The key responsibilities: -
• Customer Service – Responsible for the delivery of a high standard of Customer Service against agreed targets.
• Financial – Responsible for ensuring agreed targets are met within the P&L (overall revenue, logistics earnings / costings, client & team management
• Driver Management - effective performance management, coach & support
• Manage MPG performance and driving efficiency records, implement improvement actions where required.
• Responsibility for your fleet WTD & Tachograph Infringements.
• Manage health & safety investigations
• Monitor and review fleet ensuring vehicle maintenance is planned effectively
• Customer – develop and maintain productive relationships with regional customer sites and representatives. Ensure relevant KPI’s are prepared and targets for performance reviews are met.
• Act as main point of contact on a national level to develop and exceed customer expectations.
• Sales maximisation – Responsible for continual sales maximisation by means of regular contact with all customers.
• Leadership & Management - Responsible for all aspects of L&M. Performance Management, coaching, mentoring, engagement, development & communication.
• Manage internal and external customer service against a standard set of KPIs & budgets
• Adherence to all maintenance related activity working closely with the operations team to achieve full compliance
Person Specification: -
· Previous experience of working within a supply chain logistics environment
· Previous experience of FMCG multi customer operation
· Good analytical and numerical skills
· Good knowledge of Microsoft / Excel applications