Fittingly is a growing furniture company based in Stoke, building cutting-edge tech to transform how customers design and personalise their furniture online.We're on the lookout for an Installations and Planning Coordinator to join our small, ambitious team.
About The Role
As our Installations and Planning Co-Ordinator, you'll play a key role in ensuring the smooth delivery of fitting services by managing the day-to-day scheduling of our field-based teams. You'll act as the vital link between our customers, fitters, and internal departmentsmaking sure everything runs like clockwork.
Key Responsibilities
* Schedule fitters to customer installations across the UK, ensuring efficiency and effectiveness
* Communicate professionally and promptly with customers and internal teams
* Collect and input key data to support accurate reporting on fittings and installations
* Process remedials and follow-ups as required to maintain service quality
* Conduct post-installation follow-ups with customers and fitters to ensure satisfaction
What Were Looking For
* Proven experience in planning, coordination, or scheduling roles
* Excellent organisational and communication skills
* A confident multi-tasker who thrives in a fast-paced environment
* Experience with fleet management is desirable but not essential
Key KPI
* First Time Fit Rate You'll be instrumental in helping us hit our targets for successful, first-time installations.
Why Join Fittingly?
Were a close-knit, growing team with a commitment to quality and customer satisfaction. At Fittingly, you'll be empowered to make a real impact, with opportunities to develop and grow your career within a forward-thinking company.
Ready to take the next step in your career?
Apply today and help us keep our installations running smoothly and successfullyfirst time, every time. #J-18808-Ljbffr