Remedial Service Manager – Scotland
PHS Compliance are seeking a highly motivated and experienced Remedial Service Manager in Scotland to lead our team of reactive remedial engineers. This is a pivotal role where you’ll ensure operational excellence, compliance with legislation, and delivery of high-quality service to our customers.
You will be responsible for supervising engineers, managing resources, and supporting customer contracts, while driving performance against key KPIs.
As a Remedial Service Manager, you will:
1. Oversee recruitment and resourcing in line with operational requirements.
2. Manage engineer activity on-site, ensuring productivity and SLA compliance.
3. Enforce Health & Safety regulations and create client-specific risk/method statements.
4. Promote safe driving standards and manage company vehicle usage.
5. Handle employee absence, holiday, and sick leave in line with policy.
6. Provide first-line technical support and guidance to engineers.
7. Conduct toolbox talks, one-to-ones, and probation reviews.
8. Carry out audits, inspections, and performance management processes.
9. Process timesheets, overtime, and travel claims accurately.
10. Build strong relationships with planning teams and coordinate out-of-hours support.
11. Maintain close collaboration with out-of-hours call facilities and manage associated costs.
12. Ensure effective use of CAFM systems (e.g., Service Channel) and best practice job notes.
13. Attend monthly client reviews to discuss KPIs and technical issues.
14. Support customer services with queries and complaints, ensuring swift resolution.
15. Develop strong customer relationships within your division.
16. Manage stock on hire, ensuring timely collection and efficient usage.
We are looking for someone who brings:
17. A guardian of reactive remedial service delivery with excellent technical knowledge.
18. Expertise in electrical parts and equipment to support first-time fix solutions.
19. A motivational leader who inspires high performance and delivery.
20. Strong decision-making skills with a focus on innovation and productivity.
21. Excellent communication skills with clients and colleagues at all levels.
22. Solid understanding of Health & Safety in the workplace.
In return for your commitment, you’ll receive:
23. Competitive salary with potential overtime (evenings/weekends).
24. 23 days holiday (Plus bank holidays)
25. Pension scheme.
26. Fully maintained company vehicle (available for private use).
27. Laptop, and company phone.
28. All parking fees and work-related expenses covered.
29. Technical support from our internal team.
30. Access to PHS Perks (discounts, wellbeing helpline, online GP, and more).
Qualifications & Experience required for Remedial Service Manager:
31. IOSH Managing Safely (or willingness to achieve).
32. Relevant industry qualifications including:
33. C&G 2382 (BS7671 18th Edition)
34. NVQ Level 3 or City & Guilds 2360/2330 Part 1 & 2 (or equivalent Level 3 SQV).
35. AM2
36. C&G 2391 (Inspection, Testing & Certification of Electrical Installations) or equivalent.
37. Valid UK manual driving licence with 6 points or less
38. Minimum 2 years’ experience managing a field team.
39. Strong computer literacy.
40. Ability to prioritise workload effectively.