Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. We're looking for a highly experienced Quality Assurance Analyst to join our ever-evolving Customer Due Diligence Team and help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
What you'll own as the Quality Assurance Analyst
The ideal candidate will play a critical role in ensuring the accuracy and completeness of CDD processes. You will be supporting the identification and mitigation of financial crime risks, maintaining compliance with regulatory requirements and recommending improvements to our procedures.
Continuous Improvement:
* Conduct thorough reviews and testing of CDD files, complaints, SLAs and systems and controls to ensure adherence to regulatory requirements, internal policies and industry best practices.
* Verify the accuracy and completeness of customer information and documentation.
* Identify deficiencies, inconsistencies, and potential risks in the CDD processes and recommend corrective actions.
* Proactively identify key areas of optimisation to improve processes and the customer experience to gain efficiencies and reduce customer friction.
Training and Development:
* Develop and deliver appropriate project plans to assist in the delivery of continuous improvement.
* Participate in the design and creation of training packs to help drive consistency, ensure effective system utilisation, and promote a customer-centered approach across the CDD Teams.
* Provide training and guidance to the CDD team on QA standards, common issues and best practices.
Compliance and Risk Management:
* Support the implementation and enhancement of CDD procedures.
* Collaborate with Compliance, Risk and other relevant teams to ensure alignment with regulatory requirements.
* Monitor and report of trends, issues and potential risks identified through QA reviews.
Reporting and Documentation:
* Conduct Root Cause Analysis to identify and evaluate quality trends and contribute to the improvement of controls and reports.
* Prepare detailed QA reports and summaries for senior management and regulatory bodies.
* Maintain accurate and up-to-date records of QA activities, findings and resolutions.
* Assist in the development and maintenance of QA-related documentation and training materials.
Relationship Management:
* Develop and maintain an open and positive relationship with internal and external stakeholders, as necessary.
What you'll bring
* Minimum of 5 years' experience in a quality assurance or audit role with a strong focus on customer due diligence.
* A demonstrable understanding of legal/regulatory requirements pertaining to CDD.
* Proven experience in managing and leading teams in a fast-paced environment.
* A strategic thinker with the ability to identify, mitigate and communicate risks and issues that could impact the organisation and the customer experience.
* Ability to build a positive culture of continuous improvement and learning, encouraging professional development opportunities and knowledge sharing initiatives.
* Ability to maintain strong relationships with stakeholders at all levels of the organisation, ensuring effective communication and alignment.
* Highly analytical and strong problem-solving skills, with the ability to interpret complex data and make informed decisions.
Added Bonus if you have:
* Experience in merchant acquiring.
* Relevant professional qualifications e.g. Diploma in AML or Financial Crime, CAMs certification.
* Experience using tools such as Orbis, Actimize, Salesforce.
To learn more about the behaviors we value, checkout our values and behaviors.
To learn more about our winning teams, check out our world-class teams that own it every day.
What makes a Worldpayer
What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex.
We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
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Privacy Statement
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Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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