Company Description
We are looking for a Host to be part of our team at The Hoxton, Holborn in our Rondo Restaurant.
Open from breakfast through to dinner, Rondo is a relaxed neighbourhood restaurant offering seasonal modern bistro dishes and great wines for all. Rondo is the kind of restaurant you want at the end of your street; serious about food and drink but with a fun, welcoming vibe.
Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less). After Kent, BT moved in, and now this former telephone exchange is home to 220 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo, all a stone’s throw from the capital’s most famous shopping and entertainment districts.
Rondo: Our neighbourhood restaurant in middle-town Holborn with a focus on seasonal local British dishes, unsung ingredients and great wine. Headed up by chef Tristan Downes; this is the place you wish you had at the end of your street.
Job Description
What you'll do...
1. Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests
2. Take reservations over the phone, handle cash and card payments and occasionally help out the team on the floor
3. Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded
Qualifications
What we're looking for...
4. Previous experience in a busy Front of House role; you genuinely care about making people feel welcome and looked after
5. Individuals. You’re looking for a place where you can be you; no clones in suits here
6. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
7. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
8. You’re not precious. We leave our egos at the door and help get things done
9. You’re up for doing things differently and trying (almost) everything once
10. If we got stuck in a lift together we’d have a good time and share a few laughs
11. You want to be part of a team that works hard, supports each other and has fun along the way
Additional Information
What's in it for you...
12. Competitive salary plus TRONC
13. 28 days holidays (inclusive of bank holidays), pension, and life insurance.
14. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
15. It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
16. Treat yourself once in a while with lots of retail & hospitality perks through our partners
17. Enjoy a free night at The Hoxton and a meal for two when you first start with us
18. Goes without saying, but we’ll feed you during your shift
19. Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
20. Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
21. Lots of opportunity to progress and switch it up as part of a global family of brands
22. Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
23. Extra time off to volunteer with one of our partner charities
24. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!=
25. Enhanced family leave for when you’re expanding your family
26. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.