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A fantastic opportunity for an ambitious and organised individual looking to progress within a fast-moving company! Up to £33k salary, 25 days holiday with the potential for additional days and a great company to work for!
We are recruiting for a Customer Account Manager with previous client-facing/account manager focused experience.
The ideal candidate will have excellent verbal and written communication skills, a confident and articulate manner, able to build great relationships with clients.
What’s in it for you?
· Salary: Up to £33k depending on experience
· Hours: Mon-Fri 9am-5.30pm, first 6 months is office based, then hybrid working on offer 1 day per week
· Potential for annual bonus based on company performance
· Fantastic progression opportunities
· Flexible and relaxed environment
Key Responsibilities:
· Support with on-boarding new clients
· Build a strong relationship with the key contacts, and act as the primary contact in relation to the account
· Lead clients through the customer journey and provide ongoing account support; from onboarding through to renewal/ end of contract
· Project management of client surveys and projects
· Internal management and development of client resources
· Maintain up-to-date client information in the CRM system
· Keep clients up to date with new platform features and ensure they are getting the most from the platform
What the employer is looking for:
· 3-5 years’ experience of working in a client-facing role, managing customer relationships, B2B
· Degree educated
· Good analytical and project coordination experience desirable
· Confident and articulate manner, with excellent verbal and written communication skills
· Natural relationship builder, able to develop relationships at all levels in a business environment
· Proactive, with desire to get things done and go beyond the immediate task
· Willing to challenge colleagues and clients in a constructive manner to help clients make the most of the software
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