IT Support Analyst (Part Time)
Part Time – 20 hours per week
Flexible working patterns across 2 – 4 days per week
Midlothian (2 days required in office per week)
Posted 26/06/2025
Applications Welcome ASAP
Immediate Start Preferred
Meraki Talent is looking to hire a Part time IT Support Analyst to join one of their not-for-profit clients. The organisation is a longstanding trade body with a proud 100 year history of member support and industry representation.
This position plays a crucial part in ensuring the smooth operation of systems used across all departments and functions. The successful candidate will act as a key point of contact for both system improvement and user support, helping to drive technical reliability and service efficiency across the business.
Key Responsibilities of the IT Support Analyst
* Deliver hands-on support for internal business platforms, including CRM and membership systems.
* Provide first-line technical assistance to users, including issue resolution, user setup, and escalation when necessary.
* Assist in the evolution and refinement of internal systems through testing, reporting, and user training.
* Contribute to ongoing technology projects, helping to monitor progress and suggest improvements.
* Step in during absence cover to ensure continuity of IT support, including hardware and software provisioning.
Background of the IT Support Analyst
* Demonstrated experience in an IT Support or Systems Support role
* Strong problem-solving skills and the ability to guide users through technical queries or system use.
* Comfortable working with reporting tools and data platforms—familiarity with tools like SQL, HTML a plus.
* Clear communication and a service-driven mindset with a collaborative approach.
Is this role for you? At Meraki, we love recruitment and love words. Is this you?
Rory wants: Internal Systems, CRM Support, Reporting Tools, User Support, Project Assistance, Customer Focus