Lead IT Service Delivery Manager Location: Worthing, East Sussex (Hybrid working arrangements) Contract: Initial 6‑month contract Day Rate: £600-£800 per day (Inside IR35) About the Role We're recruiting an experienced Lead IT Service Delivery Manager on behalf of our leading utilities client to oversee the delivery, performance, and continual improvement of IT services across a complex, regulated organisation. You will lead a team of Service Delivery Managers responsible for ensuring that critical IT services remain stable, resilient, secure, and aligned to operational, customer, and regulatory needs. This role will play a pivotal part in safeguarding essential services that support water quality, environmental compliance, customer operations, corporate systems, and incident response. You will provide strategic leadership across Service Management, champion ITIL best practice, and drive service excellence across both internal teams and third‑party suppliers. Key Responsibilities Leadership & People Management Lead, coach, and develop a team of Service Delivery Managers, fostering a culture of ownership, accountability, and continuous improvement. Set objectives, monitor performance, and support professional development.Major Incident & Service Operations Manage major incidents, P1 and P2 events through to restoration and root‑cause resolution. Act as an escalation point and parti...